Troubleshooting Cloud Native Runtimes

This topic describes troubleshooting information for problems during Cloud Native Runtimes for Tanzu installation or configuration.

Cannot connect to app on AWS

Symptom

On AWS, you see the following error when connecting to your app:

curl: (6) Could not resolve host: a***********************7.us-west-2.elb.amazonaws.com

Solution

Try connecting to your app again after 5 minutes. The AWS LoadBalancer name resolution takes several minutes to propagate.

minikube Pods Fail to Start

Symptom

On minikube, you see the following error when installing Cloud Native Runtimes:

3:03:59PM: error: reconcile job/contour-certgen-v1.10.0 (batch/v1) namespace: contour-internal
Pod watching error: Creating Pod watcher: Get "https://192.168.64.17:8443/api/v1/pods?labelSelector=kapp.k14s.io%2Fapp%3D1618232545704878000&watch=true": dial tcp 192.168.64.17:8443: connect: connection refused
kapp: Error: waiting on reconcile job/contour-certgen-v1.10.0 (batch/v1) namespace: CONTOUR-NS:
  Errored:
   Listing schema.GroupVersionResource{Group:"", Version:"v1", Resource:"pods"}, namespaced: true:
    Get "https://192.168.64.17:8443/api/v1/pods?labelSelector=kapp.k14s.io%2Fassociation%3Dv1.572a543d96e0723f858367fcf8c6af4e": unexpected EOF

Where CONTOUR-NS is the namespace where Contour is installed on your cluster. If Cloud Native Runtimes was installed as part of a Tanzu Application Profile, this value will likely be tanzu-system-ingress.

Solution

Increase your available system RAM to at least 4 GB.

Pulling an image with imgpkg overwrites the cloud-native-runtimes directory

Symptom

When relocating an image to a private registry and later pulling that image with imgpkg pull --lock LOCK-OUTPUT -o ./cloud-native-runtimes, the contents of the cloud-native-runtimes are overwritten.

Solution

Upgrade the imgpkg version to v0.13.0 or later.

Installation fails to reconcile app/cloud-native-runtimes

Symptom

When installing Cloud Native Runtimes, you see one of the following errors:

11:41:16AM: ongoing: reconcile app/cloud-native-runtimes (kappctrl.k14s.io/v1alpha1) namespace: cloud-native-runtime
11:41:16AM:  ^ Waiting for generation 1 to be observed
kapp: Error: Timed out waiting after 15m0s

Or,

3:15:34PM:  ^ Reconciling
3:16:09PM: fail: reconcile app/cloud-native-runtimes (kappctrl.k14s.io/v1alpha1) namespace: cloud-native-runtimes
3:16:09PM:  ^ Reconcile failed:  (message: Deploying: Error (see .status.usefulErrorMessage for details))

kapp: Error: waiting on reconcile app/cloud-native-runtimes (kappctrl.k14s.io/v1alpha1) namespace: cloud-native-runtimes:
  Finished unsuccessfully (Reconcile failed:  (message: Deploying: Error (see .status.usefulErrorMessage for details)))

Explanation

The cloud-native-runtimes deployment app installs the subcomponents of Cloud Native Runtimes. Error messages about reconciling indicate that one or more subcomponents have failed to install.

Solution

Use the following procedure to examine logs:

Get the logs from the cloud-native-runtimes app by running:
```
kubectl get app/cloud-native-runtimes -n cloud-native-runtimes -o jsonpath="{.status.deploy.stdout}"
```
Note: If the command does not return log messages, then kapp-controller is not installed or is not running correctly.
Review the output for subcomponent deployments that have failed or are still ongoing. See the examples below for suggestions on resolving common problems.

Example 1: The Cloud Provider does not support the creation of Service type LoadBalancer

Follow these steps to identify and resolve the problem of the cloud provider not supporting services of type LoadBalancer:

Search the log output for Load balancer, for example by running:

kubectl -n cloud-native-runtimes get app cloud-native-runtimes -ojsonpath="{.status.deploy.stdout}" | grep "Load balancer" -C 1

If the output looks similar to the following, ensure that your cloud provider supports services of type LoadBalancer. For more information, see Prerequisites.
```
6:30:22PM: ongoing: reconcile service/envoy (v1) namespace: CONTOUR-NS
6:30:22PM:  ^ Load balancer ingress is empty
6:30:29PM: ---- waiting on 1 changes [322/323 done] ----
```
Where CONTOUR-NS is the namespace where Contour is installed on your cluster. If Cloud Native Runtimes was installed as part of a Tanzu Application Profile, this value will likely be tanzu-system-ingress.

Example 2: The webhook deployment failed

Follow these steps to identify and resolve the problem of the webhook deployment failing in the vmware-sources namespace:

Review the logs for output similar to the following:

10:51:58PM: ok: reconcile customresourcedefinition/httpproxies.projectcontour.io (apiextensions.k8s.io/v1) cluster
10:51:58PM: fail: reconcile deployment/webhook (apps/v1) namespace: vmware-sources
10:51:58PM:  ^ Deployment is not progressing: ProgressDeadlineExceeded (message: ReplicaSet "webhook-6f5d979b7d" has timed out progressing.)

Run kubectl get pods to find the name of the pod:

kubectl get pods --show-labels -n NAMESPACE

Where NAMESPACE is the namespace associated with the reconcile error, for example, vmware-sources.

For example,

$ kubectl get pods --show-labels -n vmware-sources
NAME                       READY   STATUS    RESTARTS   AGE   LABELS
webhook-6f5d979b7d-cxr9k   0/1     Pending   0          44h   app=webhook,kapp.k14s.io/app=1626302357703846007,kapp.k14s.io/association=v1.9621e0a793b4e925077dd557acedbcfe,pod-template-hash=6f5d979b7d,role=webhook,sources.tanzu.vmware.com/release=v0.23.0

Run kubectl logs and kubectl describe:

kubectl logs PODNAME -n NAMESPACE
kubectl describe pod PODNAME -n NAMESPACE

Where:

PODNAME is found in the output of step 3, for example webhook-6f5d979b7d-cxr9k.
NAMESPACE is the namespace associated with the reconcile error, for example, vmware-sources.

For example:

$ kubectl logs webhook-6f5d979b7d-cxr9k -n vmware-sources

$ kubectl describe pod webhook-6f5d979b7d-cxr9k  -n vmware-sources
Events:
Type     Reason            Age                 From               Message
----     ------            ----                ----               -------
Warning  FailedScheduling  80s (x14 over 14m)  default-scheduler  0/1 nodes are available: 1 Insufficient cpu.

Review the output from the kubectl logs and kubectl describe commands and take further action.

For this example of the webhook deployment, the output indicates that the scheduler does not have enough CPU to run the pod. In this case, the solution is to add nodes or CPU cores to the cluster. If you are using Tanzu Mission Control (TMC), increase the number of workers in the node pool to three or more through the TMC UI. See Edit a Node Pool, in the TMC documentation.

Cloud Native Runtimes Installation Fails with Existing Contour Installation

Symptom

You see the following error message when you run the install script:

Could not proceed with installation. Refer to Cloud Native Runtimes documentation for details on how to utilize an existing Contour installation. Another app owns the custom resource definitions listed below.

Solution

Follow the procedure in Install Cloud Native Runtimes on a Cluster with Your Existing Contour Instances to resolve the issue.