Troubleshooting Cloud Native Runtimes

This topic tells you how to troubleshoot Cloud Native Runtimes, commonly known as CNRs, installation or configuration.

Updates fail with error annotation value is immutable


After upgrading to Tanzu Application Platform v1.6.4 or later, if you attempt to update a web workload created in Tanzu Application Platform v1.6.3 or earlier you see the following error:

API server says: admission webhook "" denied the request: validation failed: annotation value is immutable: (reason: BadRequest)


Kapp controller, which is the orchestrator underneath workloads, deploys resources exactly as requested. However, Knative adds annotations to Knative Services to track the creator and last modified time of a resource. This conflict between kapp controller and Knative is a known issue and expected behavior that is mitigated by a kapp configuration that the supply chain defines and uses at deploy time. The kapp config specifies that the annotations Knative adds must not be modified during updates.

As of Tanzu Application Platform v1.6.4, the kapp configuration moved from the delivery supply chain to the build supply chain. When a web workload is being updated, the delivery supply chain no longer provides the kapp configuration, which causes the validation error. Although the kapp configuration exists on v1.6.4 in a different part of the supply chain, existing deliverables are not rebuilt to include it.


To workaround this issue:

  1. Deploy the following overlay as a secret to your Tanzu Application Platform installation namespace. In the following example, Tanzu Application Platform is installed to the tap-install namespace:

    apiVersion: v1
    kind: Secret
      name: old-deliverables-patch
      namespace: tap-install #! namespace where tap is installed
      app-deploy-overlay.yaml: |
        #@ load("@ytt:overlay", "overlay")
        #@ def kapp_config_replace(left, right):
        #@ return left + "\n" + right
        #@ end
        #@overlay/match by=overlay.subset({"kind": "ClusterDeploymentTemplate", "metadata": {"name": "app-deploy"}})
          #@overlay/replace via=kapp_config_replace
          ytt: |
            #@ load("@ytt:overlay", "overlay")
            #@ load("@ytt:yaml", "yaml")
            #@ def kapp_config_temp():
          kind: Config
            - path: [metadata, annotations,]
              type: copy
              sources: [new, existing]
              resourceMatchers: &matchers
                - apiVersionKindMatcher: {apiVersion:, kind: Service}
            - path: [metadata, annotations,]
              type: copy
              sources: [new, existing]
              resourceMatchers: *matchers
            - resourceMatchers:
              - apiVersionKindMatcher:
                  kind: Service
                - type: Ready
                  status: "True"
                  success: true
                - type: Ready
                  status: "False"
                  failure: true
            - path: [ spec, template, metadata, labels ]
                - apiVersionKindMatcher: { apiVersion:, kind: Service }
          #@ end
          #@overlay/match by=overlay.subset({"apiVersion": "", "kind": "App", "metadata": { "name":}})
              - inline:
                    overlay-config.yml: #@ yaml.encode(kapp_config_temp())
  2. If you installed Tanzu Application Platform using a profile, apply the overlay to the ootb-templates package by following the instructions in Customize a package that was installed by using a profile.

After you complete the steps, updates to the application will deploy.


VMware plans to include a fix in future releases.

Cannot connect to app on AWS


On AWS, you see the following error when connecting to your app:

curl: (6) Could not resolve host: a***********************


Try connecting to your app again after 5 minutes. The AWS LoadBalancer name resolution takes several minutes to propagate.

minikube Pods Fail to Start


On minikube, you see the following error when installing Cloud Native Runtimes:

3:03:59PM: error: reconcile job/contour-certgen-v1.10.0 (batch/v1) namespace: contour-internal
Pod watching error: Creating Pod watcher: Get "": dial tcp connect: connection refused
kapp: Error: waiting on reconcile job/contour-certgen-v1.10.0 (batch/v1) namespace: CONTOUR-NS:
   Listing schema.GroupVersionResource{Group:"", Version:"v1", Resource:"pods"}, namespaced: true:
    Get "": unexpected EOF

Where CONTOUR-NS is the namespace where Contour is installed on your cluster. If Cloud Native Runtimes was installed as part of a Tanzu Application Profile, this value will likely be tanzu-system-ingress.


Increase your available system RAM to at least 4 GB.

Pulling an image with imgpkg overwrites the cloud-native-runtimes directory


When relocating an image to a private registry and later pulling that image with imgpkg pull --lock LOCK-OUTPUT -o ./cloud-native-runtimes, the contents of the cloud-native-runtimes are overwritten.


Upgrade the imgpkg version to v0.13.0 or later.

Installation fails to reconcile app/cloud-native-runtimes


When installing Cloud Native Runtimes, you see one of the following errors:

11:41:16AM: ongoing: reconcile app/cloud-native-runtimes ( namespace: cloud-native-runtime
11:41:16AM:  ^ Waiting for generation 1 to be observed
kapp: Error: Timed out waiting after 15m0s


3:15:34PM:  ^ Reconciling
3:16:09PM: fail: reconcile app/cloud-native-runtimes ( namespace: cloud-native-runtimes
3:16:09PM:  ^ Reconcile failed:  (message: Deploying: Error (see .status.usefulErrorMessage for details))

kapp: Error: waiting on reconcile app/cloud-native-runtimes ( namespace: cloud-native-runtimes:
  Finished unsuccessfully (Reconcile failed:  (message: Deploying: Error (see .status.usefulErrorMessage for details)))


The cloud-native-runtimes deployment app installs the subcomponents of Cloud Native Runtimes. Error messages about reconciling indicate that one or more subcomponents have failed to install.


Use the following procedure to examine logs:

  1. Get the logs from the cloud-native-runtimes app by running:

    kubectl get app/cloud-native-runtimes -n cloud-native-runtimes -o jsonpath="{.status.deploy.stdout}"

    Note: If the command does not return log messages, then kapp-controller is not installed or is not running correctly.

  2. Review the output for sub component deployments that have failed or are still ongoing. See the examples below for suggestions on resolving common problems.

Example 1: The Cloud Provider does not support the creation of Service type LoadBalancer

Follow these steps to identify and resolve the problem of the cloud provider not supporting services of type LoadBalancer:

  1. Search the log output for Load balancer, for example by running:

    kubectl -n cloud-native-runtimes get app cloud-native-runtimes -ojsonpath="{.status.deploy.stdout}" | grep "Load balancer" -C 1
  2. If the output looks similar to the following, ensure that your cloud provider supports services of type LoadBalancer. For more information, see Prerequisites.

    6:30:22PM: ongoing: reconcile service/envoy (v1) namespace: CONTOUR-NS
    6:30:22PM:  ^ Load balancer ingress is empty
    6:30:29PM: ---- waiting on 1 changes [322/323 done] ----

    Where CONTOUR-NS is the namespace where Contour is installed on your cluster. If Cloud Native Runtimes was installed as part of a Tanzu Application Profile, this value will likely be tanzu-system-ingress.

Example 2: The webhook deployment failed

Follow these steps to identify and resolve the problem of the webhook deployment failing in the vmware-sources namespace:

  1. Review the logs for output similar to the following:

    10:51:58PM: ok: reconcile customresourcedefinition/ ( cluster
    10:51:58PM: fail: reconcile deployment/webhook (apps/v1) namespace: vmware-sources
    10:51:58PM:  ^ Deployment is not progressing: ProgressDeadlineExceeded (message: ReplicaSet "webhook-6f5d979b7d" has timed out progressing.)
  2. Run kubectl get pods to find the name of the pod:

    kubectl get pods --show-labels -n NAMESPACE

    Where NAMESPACE is the namespace associated with the reconcile error, for example, vmware-sources.

    For example,

    $ kubectl get pods --show-labels -n vmware-sources
    NAME                       READY   STATUS    RESTARTS   AGE   LABELS
    webhook-6f5d979b7d-cxr9k   0/1     Pending   0          44h   app=webhook,,,pod-template-hash=6f5d979b7d,role=webhook,
  3. Run kubectl logs and kubectl describe:

    kubectl logs PODNAME -n NAMESPACE
    kubectl describe pod PODNAME -n NAMESPACE


    • PODNAME is found in the output of step 3, for example webhook-6f5d979b7d-cxr9k.
    • NAMESPACE is the namespace associated with the reconcile error, for example, vmware-sources.

    For example:

    $ kubectl logs webhook-6f5d979b7d-cxr9k -n vmware-sources
    $ kubectl describe pod webhook-6f5d979b7d-cxr9k  -n vmware-sources
    Type     Reason            Age                 From               Message
    ----     ------            ----                ----               -------
    Warning  FailedScheduling  80s (x14 over 14m)  default-scheduler  0/1 nodes are available: 1 Insufficient cpu.
  4. Review the output from the kubectl logs and kubectl describe commands and take further action.

    For this example of the webhook deployment, the output indicates that the scheduler does not have enough CPU to run the pod. In this case, the solution is to add nodes or CPU cores to the cluster. If you are using Tanzu Mission Control (TMC), increase the number of workers in the node pool to three or more through the TMC UI. See Edit a Node Pool, in the TMC documentation.

Cloud Native Runtimes Installation Fails with Existing Contour Installation


You see the following error message when you run the install script:

Could not proceed with installation. Refer to Cloud Native Runtimes documentation for details on how to utilize an existing Contour installation. Another app owns the custom resource definitions listed below.


Follow the procedure in Install Cloud Native Runtimes on a Cluster with Your Existing Contour Instances to resolve the issue.

Knative Service Fails to Come up Due to Invalid HTTPPRoxy


When creating a Knative Service, it does not reach ready status. The corresponding Route resource has the status Ready=Unknown with Reason=EndpointsNotReady. When you check the logs for the net-contour-controller, you see an error like this:

{"severity":"ERROR","timestamp":"2022-12-08T16:27:08.320604183Z","logger":"net-contour-controller","caller":"ingress/reconciler.go:313","message":"Returned an error","commit":"041f9e3","":"","":"","":"9d615387-f552-449c-a8cd-04c69dd1849e","":"cody/foo-java","targetMethod":"ReconcileKind","error":" \"foo-java-contour-5f549ae3e6f584a5f33d069a0650c0d8foo-java.cody.\" is invalid: Invalid value: \"foo-java-contour-5f549ae3e6f584a5f33d069a0650c0d8foo-java.cody.\": a lowercase RFC 1123 subdomain must consist of lower case alphanumeric characters, '-' or '.', and must start and end with an alphanumeric character (e.g. '', regex used for validation is '[a-z0-9]([-a-z0-9]*[a-z0-9])?(\\.[a-z0-9]([-a-z0-9]*[a-z0-9])?)*')","stacktrace":"*reconcilerImpl).Reconcile\n\\*Impl).processNextWorkItem\n\\*Impl).RunContext.func3\n\"}


Due to a known upstream Knative issue, certain combinations of Name + Namespace + Domain yield invalid names for HTTPProxy resources due to the way the name is hashed and trimmed to fit the size requirement. It can end up with non-alphanumeric characters at the end of the name.

Resolving this will be unique to each Knative service. It will likely involve renaming your app to be shorter so that after the hash + trim procedure, the name gets cut to end on an alphanumeric character.

For example, gets hashed and trimmed into foo-java-contour-5f549ae3e6f584a5f33d069a0650c0d8foo-java.cody., leaving an invalid . at the end.

However, changing the app name to foo-jav will result in foo-jav-contour-<some different hash>, which is a valid name.

When using auto-tls, Knative Service Fails with CertificateNotReady.


When creating a Knative Service, it does not reach ready status. The Knative Service has the status CertificateNotReady. When you check the status of the kcert resource that belongs to the Knative Service you see a message like this:

kubectl -n your-namespace get kcert route-76e387a2-cc35-4580-b2f1-bf7561371891 -ojsonpath='{.status}'


    "message":"error creating Certmanager Certificate: cannot create valid length CommonName: ( still longer than 63 characters, cannot shorten",
    "reason":"CommonName Too Long",


Due to a restriction imposed by cert-manager, CNs cannot be longer than 64 bytes. For more information, see this cert-manager issue in GitHub. For Knative using cert-manager, this means that the FQDN for a Knative Service, usually comprised of <ksvc name>.<namespace>.<domain> but configurable using domain_template in Cloud Native Runtimes, must not exceed 64 bytes.

Recent improvements to Knative have been able to catch this in some cases. When <ksvc name>.<namespace> is longer than 25 characters, Knative will attempt to hash that value, and create a new common name in the form of <hash>.<domain>. However, if <ksvc name>.<namespace> is less than 25 characters long, it will not attempt to hash.

Knative is limited to a 25 character hash to preserve uniqueness in CommonNames. It also cannot shorten the domain portion, because that will break DNS resolution when performing HTTP01 Challenges.

As a result, this catches some cases, but not all. It is possible that your <domain> portion is still too long.

There is an issue in Knative Serving community that aims to solve this.


The quickest way to avoid this is to disable TLS. See Cloud Native Runtimes docs on disabling auto tls for more details.

If you wish to continue using TLS, there are a few ways to resolve this on your own, though each comes with its own risks and limitations.

Option 1: Change the domain_template

Changing the domain_template alters how Knative will create FQDNs for Knative Services. See Cloud Native Runtimes instructions on configuring External DNS.

You can use this option to shorten the template, either by shortening one of the fields:

{{.Name}}.{{slice .Namespace 0 3}}.{{.Domain}}

Note: Knative was not designed with shortening the name or namespace in mind. Due to a quirk in Knative’s domain template validation, you can only slice up to a max of 3 characters.

Or by removing a field altogether:


Warning: Removing the namespace from the domain_template makes it possible for Knative to create non-unique FQDNs for Knative Services across different namespaces. It will require manual care in naming Knative Services to make sure FQDNs remain unique.

Option 2: Shorten the names of Knative Services or Namespaces

Another option is to shorten the names of your Knative Services and/or Namespaces, if you have that ability. This will also require some manual calculation to make sure that the shortened Name, Namespace, and domain (including .s) come out to less that 64 bytes.

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