Collecting Provider Logs

Troubleshooting your Data Management for VMware Tanzu installation may involve generating a system log bundle on the Provider VM.

About System Logs

A system log bundle that you generate from the Data Management for VMware Tanzu provider console aggregates relevant logs on the Provider VM, enabling faster diagnosis when the service faces an issue.

A system log bundle is a gziped tar file, and has the following file name format:

provider_logbundle.<YYYY-MM-DD>-<HHMMSS>.tar.gz

Generating a System Log Bundle

You generate a system log bundle to review Provider activities or to diagnose errors in the Data Management for VMware Tanzu service.

Procedure

1. Select System Logs from the left navigation pane.

   This action displays the System Logs view, a table that lists generated system log bundles.

2. Click CREATE LOG BUNDLE in the upper right corner of the view to trigger the generation of a log bundle.

   A processing icon displays until the bundle is generated.

3. The newly-generated log bundle is added to the table. You can identify the bundle by its Creation Time.

Downloading a System Log Bundle

You can download a system log bundle to your local host for review and analysis, or to provide to VMware support.

Note: Due to a Chrome limitation, downloading a log bundle using a Chrome browser will fail when the Provider Log Repo is not TLS-secured.

Perform the following procedure to download a service log bundle:

1. Select System Logs from the left navigation pane.

   This action displays the System Logs view, a table that lists generated system log bundles.

2. Examine the bundles listed in the table, identify the bundle that you wish to download, and navigate to that table row.

3. Click the cloud icon to Download Log Bundle.

   A browser-specific dialog displays, allowing you to open or to save the log bundle file.

4. Choose your action for the file to initiate the download.

5. Note the file system location of the downloaded log bundle file.

Deleting a System Log Bundle

Delete one or more system log bundles when you no longer require the data.

Procedure

Perform the following procedure to delete a log bundle:

1. Select System Logs from the left navigation pane.

   This action displays the System Logs view, a table that lists generated system log bundles.

2. Examine the bundles listed in the table, and identify the bundle(s) that you wish to delete.

3. To remove a single bundle, navigate to the table row, click the trashcan icon to Delete Log Bundle, and CONFIRM the operation.

4. To delete multiple log bundles:

   1. Locate and select the checkbox in the first column of each row, and click DELETE LOG BUNDLES in the upper left corner of the view.

      The Delete LOG Bundle dialog displays; this confirmation dialog identifies the Bundle Path of the each bundle that you selected to delete.

   2. Click CONFIRM.

Data Management for VMware Tanzu deletes the bundle(s) and removes them from the table.