The USB device cannot be connected to the Horizon FLEX virtual machine.

Problem

When you try to connect a USB device to the virtual machine, the USB device type is dimmed (unavailable).

Cause

Your Horizon FLEX administrator has restricted the ability to use the USB device type on your virtual machine. Depending on how the Horizon FLEX administrator configured the virtual machine policy, some USB device types might be allowed and some might be blocked.

Procedure

Contact your Horizon FLEX administrator.