When you start your Horizon FLEX virtual machine, you receive a message that states that the virtual machine has not contacted the Horizon FLEX server for a certain number of days.

Problem

The message This restricted VM has been unable to contact its policy server for n day." appears when you try to start your virtual machine in Horizon FLEX Client.

Cause

Your Horizon FLEX administrator sets how many days you can use your virtual machine without contact with the Horizon FLEX server. When this offline time limit is exceeded, the virtual machine will not power on without first connecting to the Horizon FLEX server. This error occurs if the virtual machine cannot connect to the Horizon FLEX server.

Results

Check your network connection and try again. If the problem persists, contact your Horizon FLEX administrator.