The Management Pack creates Resource Kinds and Relationships (associations) for critical resources in your Epic environment.

Resource Kinds

Performance, health, and availability data are collected for the following resource kinds:

Cache – The database that all transactions are processed on. This is represented using three (3) resource kinds in vRealize Operations Manager:

  1. Cache Host – Represents the host and reveals OS-level metrics
  2. Cache Instance – Represents the database and reveals database metrics
  3. Environment – Represents the Epic Environment and reveals metrics about Workflows

Windows Services– A few of the services comprising the Epic for EMR software run as Windows services. These are represented using  four (4) resource kinds in vRealize Operations Manager:

  1. Epic Interconnect
  2. Epic Print Service (EPS)
  3. Epic Relay Service (Relay)
  4. Epic Windows Host – The actual Windows machine hosting the above services; reveals OS-level metrics.


Relationships among discovered resources are also created by the management pack, which are depicted in the diagram below.

Epic Relationships Diagram