The VMware vRealize® Operations™ Management Pack for Care Systems Analytics is an embedded adapter for vRealize Operations (vROps), collecting performance, health, and availability data from your Epic Electronic Medical Record (EMR) platform and providing predictive analytics and real-time monitoring information—all within the vRealize Operations user interface.

Notable Features

The Management Pack for Care Systems Analytics provides the following notable features:

  • Improved visibility into the overall performance of your Epic EMR system—from infrastructure to the point of care
  • 7 comprehensive Care Systems Analytics monitoring dashboards to help analyze and proactively diagnose performance issues from the Caché environment, instances, hosts, Epic services on Windows hosts (Print, Interconnect, Clarity, and Relay), and related infrastructure (physical and virtual):
    • Care Systems Analytics Cache Host Details
    • Care Systems Analytics Cache Instance Details
    • Care Systems Analytics Environment Overview
    • Care Systems Analytics Environment Troubleshooting
    • Care Systems Analytics Health Investigation
    • Care Systems Analytics Interconnect Details
    • Care Systems Analytics Print Service Details
  • Nearly 300 collected metrics for key performance indicators of Epic resources

Getting Started

Wondering where to start? See our Getting Started (Care Systems Analytics) and System Requirements (Care Systems Analytics) topics for details.

Release Notes

Version Release Date Description October 21, 2019 Updated to support vRealize Operations 7.x and 8.x (does not support vRealize Operations 6.x) July 12, 2019
  • Improved test connection
  • Resolved several NullPointerExceptions April 20, 2018
  • Updated for vROps 6.7 compatibility (For information about general vROps 6.7 impact on our management packs, see our 6.7 Support Knowledge Article.)
  • Updated for OSS attribution March 2, 2018 Initial General Availability release by Blue Medora