Perform these general troubleshooting steps to diagnose and correct problems with a vCloud Director adapter instance.

  1. Test the connection to the vCloud Director host system. See Configure the Management Pack for vCloud Director.
  2. If the adapter instance cannot connect to the vCloud Director host system, verify the address in the vCloud Director Host text box on the Add Adapter Instance window. If a public REST API base URL is assigned in vCloud Director, you must type the public address. See Configure the Management Pack for vCloud Director.
  3. View the collection status and state of the adapter instance object type on the Environment Overview page.
  4. Check the adapter and collector logs for errors. See Viewing System Log Files.