The Management Pack for HPE Nimble Storage pulls alerts and events from HPE Nimble Storage resources and displays them in vRealize Operations as alerts. See the table below for the list of alerts available in the Management Pack.

Alerts List

Name Description Symptom Recommendation

Nimble Array Free Space Low

This alert indicates the free space in the array is less than 1 GB.

Array Free Space is Low

Nimble Array Free Space Critically Low

This alert indicates the free space in the array is less than 500 MBs.

Array Free Space is Critically Low

Nimble Pool Free Space Low

This alert indicates the free space in the pool is less than 1 GB.

Pool Free Space is Low

Nimble Pool Free Space Critically Low

This alert indicates the free space in the pool is less than 500 MBs.

Pool Free Space is Critically Low

Nimble Volume Free Space Low

This alert indicates the free space in the volume is less than 500 MBs.

Volume Free Space is Low

Nimble Volume Free Space Critically Low

This alert indicates the free space in the volume is less than 200 MBs.

Volume Free Space is Critically Low

Nimble Volume is Offline

This alert indicates the Volume is offline.

Volume Offline

Failed to assign array to pool.

Failed to assign array to pool.

Failed to assign array to pool

Retry after verifying that array is up and has network connectivity.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455131684989.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Failed to unassign array to pool.

Failed to unassign array to pool.

Failed to unassign array from pool

Retry after verifying that array is up and has network connectivity.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455131727341.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

iSCSI connections from initiator repeatedly closed by array due to improper target IP configuration

This indicates the host initiator is configured to use an array data IP as a discovery IP address. The Nimble array will have one or more dedicated Discovery IP addresses. For proper functionality, the initiators must be configured to use this dedicated Discovery IP rather than the Data IP addresses.

iSCSI connections from initiator repeatedly closed by array due to improper target IP configuration

For a complete list of the affected iSCSI connections, refer to the Events tab in the Nimble Array GUI.

To view the IP configuration of the Nimble array, navigate to Administration > Network Configuration > Active Settings.

If you are able to address this configuration issue without assistance, there is no need to reply to this notification. If you have further questions, please reply to this email where a HPE Nimble Storage Support engineer will be able to assist you.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Cannot access shelf IPMI device.

Cannot access shelf IPMI device in the shelf serial, some sensor data may not be available.

Cannot access shelf IPMI device

Nimble Support will review the autosupport data and contact you.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Cannot access shelf SES device.

Cannot access shelf SES device, some sensor data may not be available.

Cannot access shelf SES device

Power cycle the shelf may fix this, or contact Nimble Support.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Cannot access shelf SES device.

Cannot access shelf SES device, some sensor data may not be available.

Cannot access shelf SES device

Power cycle the shelf may fix this, or contact Nimble Support.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Unhandled controller exception.

Unhandled exception occurred on controller, all services are down.

Unhandled controller exception all services are down

HPE Nimble Storage Support has received the alert. The controller indicated in the event message encountered an exception and rebooted. The condition will have been cleared when the controller reboots. The array is expected to return to active/standby condition. If the controller listed is the standby controller then data services will continue to be served from the active controller.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Unhandled controller exception.

An unhandled controller exception occurred.

Unhandled controller exception

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Software update failed.

The attempt to update the array software has failed because the controller is not in standby mode.

Software update failed

Please contact Nimble Support to assist with resolving this issue and resuming software update.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email:[email protected]

Temperature exceeds maximum operating temperature.

Temperature exceeds maximum operating temperature, controller shutdown occurred

Temperature exceeds maximum operating temperature

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Controller takeover occurred.

Takeover occurred on controller.

Takeover occurred

Please contact Nimble Support to assist with resolving this issue and resuming software update.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

The system cannot determine the CS-Model.

The system cannot determine the CS-Model. The prior model is known, but the current hardware does not match a known configuration.

Takeover occurred

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Data migration is delayed.

Data migration is delayed because of repeated errors.

Data migration is delayed

Contact HPE Nimble Storage Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Degraded Network

The attempt to update the array software has failed a Network Pre-Check condition. Prior to allowing the update to proceed, the array checks to ensure physical network interface pairs on both controllers are connected to the same IP subnet so that connectivity to the array does not degrade when the array fails over to the standby controller.

Degraded Network

Please check that all the network ports on the controller are plugged into the same subnet as their counterpart on the other controller. For example, eth1 on both controllers are connected to the same subnet. Once the network connectivity has been corrected, proceed with updating the array software.

This case was automatically opened and closed as a result of this alert. If this condition persists, if you wish to re-open or need help with this case, or if you feel you have received this email in error, please respond saying so, and leave the case reference number in your response.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Disk failed

Array has reported a failed hard disk drive.

Disk failed

The address for the array can be verified via InfoSight.

  1. Login to InfoSight and click on the 'Administration' menu.
  2. Select 'Asset Addresses' to view the current shipping address. Use the drop-down menu under 'Delivery Address' to set an existing address, and/or the green 'Confirm' button at the right side of the view to confirm an address.
  3. To add a new address or edit an existing entry, select 'Address Book' above 'Asset Addresses', followed by 'New' to create a new entry or click on an existing entry to enable the 'Edit' button.

A HPE Nimble Storage Technical Support Engineer will also reach out to you regarding replacing this drive. When searching for the failed drive, look for the drive that has a RED or no LED illuminated. Count from the left starting at 1 until you get to the drive. HDDs are designated with a HDD logo right above the size of drive.

Please refer to the InfoSight KB Article for further details on information surrounding this issue, along with any recommended course of action. Note that a valid InfoSight account is required to access this content.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Disk missing

Array has reported a missing hard disk drive.

Disk missing

HPE Nimble Storage Technical Support will contact you to troubleshoot the cause of this potential issue.

  • A green LED indicates the drive is OK and no further action is necessary at this time. Nimble Support will continue to monitor for any recurring issues.
  • A red or no LED indicates the drive has failed and needs to be replaced. Nimble support will issue an RMA to replace the failed drive. Note: Slots are numbered starting at one on the left-side

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

IP Interface Down

This is an automated notification that HPE Nimble Storage Support has received the following alert on your array: IP Interface is Down.

IP Interface Down

This alert is expected if you have changed the configuration of the array. It is also expected if you have unplugged the interface, or if the switch or switch port has reset or been disabled. If this event was expected, and if you do not require assistance at this time, please do not reply to this message. If you have further questions or require assistance, please reply to this email so that a HPE Nimble Storage Support engineer will be able to assist you.

If you no longer wish to receive this warning, you may disable it on the InfoSight Portal. Under the Wellness tab:

  • Click the Configure Wellness Rules" button
  • To disable case creation and notification for all arrays, uncheck the “Create Issue?” checkbox next to the rule that triggered this alert
  • To disable case creation and notification for a specific array:
  • Expand the rule by selecting the “+” sign next to the rule name
  • Uncheck the “Create Issue?” checkbox next to a specific serial number.

Please refer to the InfoSight KB Article for further details on information surrounding this issue, along with any recommended course of action. Note that a valid InfoSight account is required to access this content.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email:[email protected]

Low Writable Space

Array has reported a CRITICAL low space condition. Application writes will be progressively slowed as space continues to decline. This could result in all writes to all volumes being stopped.

Low writable space

Nimble Support recommends IMMEDIATE ACTION be taken to free space on the array. Please consider deleting unnecessary snapshots or volumes to reduce utilization. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455131718560.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Member array is unreachable

Member array is unreachable

Member array is unreachable

Contact HPE Nimble Storage Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Controller is missing memory

Array has reported missing memory on a controller.

Controller is missing memory

Nimble Support will assist with troubleshooting to determine if a hardware replacement is necessary. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Network connectivity lost

Array has reported that all links in a subnet went down.

Network connectivity lost

If maintenance or testing was being performed, there is no need for further action, and you do not need to respond to this notification. If this event was not part of a planned testing or maintenance event, please check for issues with the network switches in the appropriate network segment.

If assistance from Nimble Support is required, you may reply to this Email, or call into the toll free number provided below. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

The reserved flash blocks have reached the lower threshold

The reserved flash blocks have reached the lower threshold.

NVDIMM reserve flash blocks reached the lower threshold

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

NVDIMM ultracap capacitance discharged

The NVDIMM ultracap capacitance is discharged.

NVDIMM ultracap capacitance discharged

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

NVRAM batteries are disabled

Array has reported NVRAM batteries are disabled.

NVRAM batteries are disabled

Nimble support will contact you to troubleshoot this issue and determine if a hardware replacement (RMA) is required.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

NVRAM module missing

NVRAM module is not detected on controller.

NVRAM module is not detected on controller

Please contact HPE Nimble Storage Support HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

NVRAM module missing

Array has reported multi-bit error in a NVRAM card.

NVRAM card non-correctable multi-bit error detected

Nimble Support will assist with troubleshooting to determine if a hardware replacement is necessary.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

NVRAM module missing

Array has reported single bit error in a NVRAM card.

NVRAM card correctable single-bit error detected

This error is generally benign. If the condition persists, replacement of the controller may be warranted. Nimble Support will assist with troubleshooting to determine if a hardware replacement is necessary.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Only one SSD drive left

Array has only one SSD remaining in the system. The array will stop data services when there are no SSDs remaining in the system.

Only one SSD drive left

Nimble Support will assist with troubleshooting to determine corrective action.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Failed to merge pools

Failed to merge pools.

Failed to merge pools

Retry after verifying that all arrays in both pools are up and have network connectivity.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Used space in the pool is above critical level

Array has reported a CRITICAL low space condition. Application writes will be progressively slowed as space continues to decline. This could result in all writes to all volumes being stopped.

Used space in the pool above critical level

Nimble Support recommends IMMEDIATE ACTION be taken to free space on the array. Please consider deleting unnecessary snapshots or volumes to reduce utilization.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Used space in the pool is above warning level

The amount of used space in a pool is above its warning level.

Used space in the pool above warning limit

Nimble Support recommends freeing space on the array. Please consider deleting unnecessary snapshots or volumes to reduce utilization.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Critically high pool space utilization

The pool space utlilization is critically high.

Critically high pool space utilization

Consider deleting unneeded snapshots or volumes to reduce space usage.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Used space in the pool above critical level

The amount of used space in the pool has reached a critical level. Volumes above their reserve will be taken offline once the free space has been exhausted.

Used space in the pool above critical level

Consider deleting unneeded snapshots or volumes to reduce space usage.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Power supply fail

HPE Nimble Storage has received an alert indicating that a power supply is either not connected or failed.

Power supply fail

Please check the following:

  1. That both power cords are firmly seated in the PSU and plugged into live power circuits
  2. That all LEDs on the back of the power supplies are green (amber LEDs indicate a possible hardware fault).
NOTE:

This case was automatically opened and closed as a result of this alert. If this condition persists, if you wish to re-open or need help with this case, or if you feel you have received this email in error, please respond saying so, and leave the case reference number.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Power supply missing

HPE Nimble Storage has received an alert indicating that a power supply is missing.

Power supply missing

This case was automatically opened and closed as a result of this alert. If this condition persists, if you wish to re-open or need help with this case, or if you feel you have received this email in error, please respond saying so, and leave the case reference number.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Disks missing from RAID array

Disks missing from RAID array.

Disks missing from RAID array

Please contact HPE Nimble Storage Support. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

RAID array rebuild failed

RAID array rebuild failed.

RAID array rebuild failed

Please contact HPE Nimble Storage Support. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

RAID array rebuild failed

RAID array rebuild failed.

RAID array rebuild failed

Please contact HPE Nimble Storage Support. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Excessive replication delay

Replication of volume collection has taken longer than the specified warning period.

Excessive replication delay

Please check the following in the NimbleStorage UI to ensure replication is progressing and backlog has not become excessive:

  1. Go to Manage > Protection > Volume Collections and select the Volume Collection.
  2. Select the Replication tab to view snapshots that may be pending replication.
  3. For a view of current replication throughput and summary of all replication backlog by partner, go to the Monitor > Replication page in the GUI.

If you believe replication has stalled or is unduly lagging, please contact Nimble Support for assistance. You may also consider increasing the Alert to reduce the frequency of the replication delay alerts.

This case was automatically opened and closed as a result of this alert. If this condition persists, if you wish to re-open or need help with this case, or if you feel you have received this email in error, please respond saying so, and leave the case reference number in your response.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455131704906.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Replication partner authentication failed

Failed to authenticate with replication partner because shared secret does not match. Replication is currently paused.

Replication partner authentication failed

Edit partner and match the shared secret to resume replication.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Excessive link error on disk

SAS link has excessive link error.

Excessive link error on disk

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

SAS link(s) between the shelves is(are) degraded

SAS link(s) between the shelves is(are) degraded "

SAS link(s) between the shelves is(are) degraded

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

SAS link disabled

SAS link(s) between the shelves is(are) degraded.

SAS link disabled

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

SAS cable connected to wrong port

SAS cable(s) is(are) connected to the wrong port(s)

SAS cable connected to wrong port

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Cannot access shelf SES device

Cannot access shelf SES device, some sensor data may not be available.

Cannot access shelf SES device

Nimble Support will contact you to troubleshoot this issue. HPE Nimble Storage Support is available 24x7 by telephone and email.

Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Shelf daisy chain too long

Shelf exceeds maximum supported daisy chain length "

Shelf daisy chain too long

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Shelf controller connection order mismatched

Shelf connection order does not match between controller A and controller B.

Shelf controller connection order mismatched

Connect both controllers on each shelf to the head or shelf in the same order.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Shelf appear only on one side of host controllers

Shelf serial visible on one host controller but not on another host controller.

Shelf appear only on one side of host controllers

Please contact Nimble Support for assistance. HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Used space above critical level

The amount of used space has reached a critical level. Volumes above their reserve will be taken offline once the free space has been exhausted.

Used space above critical level

Consider deleting unneeded snapshots or volumes to reduce space usage.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

SSD Missing

Array has reported a missing hard disk drive.

SSD Missing

A HPE Nimble Storage Technical Support Engineer will also reach out to you regarding replacing this drive. When searching for the failed drive, look for the drive that has a RED or no LED illuminated. Count from the left starting at 1 until you get to the drive. SSDs are designated with a SSD logo right above the size of drive.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume replication stalled

All replication to a partner has been stopped due to a configuration error with a volume that will require support intervention to investigate and resolve.

Volume replication stalled

Please contact Nimble Support for assistance. Once this error condition is resolved, replication will resume automatically.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455131743544.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Standby controller not available

HPE Nimble Storage array controllers are in a non-High Availability status. The standby controller is currently unavailable. This could be due to an actual problem on the array or due to a maintenance window/software upgrade.

Standby controller not available

If you did not perform a software upgrade or any maintenance on the array hardware, please reply to this email and we will re-open this case and reach out to you.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Temperature sensor failed

Array has reported a failed temperature sensor.

Standby controller not available

Nimble support will contact you to troubleshoot this issue and determine if a hardware replacement (RMA) is required.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Unresponsive NIC Port Detected

NIC port has become unresponsive. Immediate attention is required to resume operation.

Unresponsive NIC Port Detected

Please contact Nimble Support to troubleshoot and resolved condition.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume is above its quota

Volume is being taken offline because it is above its quota.

Volume is above its quota

Please contact Nimble Support for assistance.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455141974316.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume is being taken offline

Volume is being taken offline because it is above its reserve and system is out of free space.

Volume offline

Please contact Nimble Support for assistance.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455141974316.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume is being taken offline

Volume is being taken offline because it is above its snapshot quota.

Volume offline

Please contact Nimble Support for assistance.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume is being taken offline

Volume is being taken offline because it is above its snapshot reserve and system is out of free space.

Volume offline

Please contact Nimble Support for assistance.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume being set to non-writable

Volume is being set to non-writable because it is above its volume quota.

Volume being set to non-writable

Please contact Nimble Support for assistance.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455141974316.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume being set to non-writable

Volume is being set to non-writable because it is above its snapshot quota.

Volume being set to non-writable

Please contact Nimble Support for assistance.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455141974316.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume snapshot space usage approaching snapshot quota

Volume snapshot space usage is approaching its snapshot quota. It will be set to non-writable if it exceeds the snapshot quota.

Volume snapshot space usage approaching snapshot quota

Please contact Nimble Support for assistance.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455141974316.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Volume space usage approaching snapshot quota

Volume space usage approaching its volume quota. It will be set to non-writable if it exceeds the volume quota.

Volume space usage approaching snapshot quota

Please contact Nimble Support for assistance.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

Knowledge Base Article: https://infosight.nimblestorage.com/InfoSight/media/kb/active/htr1455141974316.whz

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Invalid snapshot serial number detected

HPE Nimble Storage has detected snapshots with duplicate serial numbers. This matter is being tracked and worked under bug 58736. Creating and deleting an extremely large number of snapshots may lead to the same SCSI serial number for two snapshots. This can lead to the iSCSI initiator using an incorrect snapshot.

Invalid snapshot serial number detected

Workaround: Please upgrade your array after deleting all snapshots with a duplicate serial number. Simply deleting will not resolve this issue. If you do not upgrade, snapshots with a duplicate serial number may re-occur.

Fix: Bug 58736 is fixed in Nimble OS 2.1.7.0 and 2.2.3.0 or later. Please be aware that you cannot upgrade to either of those version if snapshots with duplicate serial numbers are still present on your array.

This case will be automatically closed. If you have any questions or would like assistance in clearing up larger amounts of duplicate snapshots, please reply to this email to re-open this case and a Technical Support Engineer will reach out to you.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Email: [email protected]

Invalid volume serial number detected

HPE Nimble Storage has detected volume serial number collision. This indicates a problem on the array. Nimble Support will need to assist and troubleshoot the issue.

Invalid volume serial number detected

Nimble Support will attempt to contact the Customer Contact we have on file for the array. However, it is also recommended you call Nimble Support (or your local support number if not in the US) and reference the case number on this case, so that troubleshooting can start as quickly as possible.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

System temperature high

Temperature sensor detects critically high temperatures. This is indicative of a cooling or air flow problem which could lead the array shutting down.

System temperature high

If the alert corresponds to a controller replacement, reboot or failover of the array the temperature decrease once the array returns to active standby. If the alert was caused by a momentary elevation in the environment there is no need for further action, and you do not need to respond to this notification. If the array is running Nimble OS 2.2.9 or 2.3.6, the array software should be updated to obtain an updated thermal policy for your array. If the temperature remains elevated then the environment where the array is installed should be reviewed.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Fan missing

Array has reported a missing fan.

Fan missing

Nimble support will contact you to troubleshoot this issue and determine if a hardware replacement (RMA) is required. The system will continue to operate normally and temperature will be monitored.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email:[email protected]

SSD failed

Array has reported a failed solid state drive.

SSD failed

The address for the array can be verified via InfoSight.

  • Login to InfoSight and click on the 'Administration' menu.
  • Select 'Asset Addresses' to view the current shipping address. Use the drop-down menu under 'Delivery Address' to set an existing address, and/or the green 'Confirm' button at the right side of the view to confirm an address.
  • To add a new address or edit an existing entry, select 'Address Book' above 'Asset Addresses', followed by 'New' to create a new entry or click on an existing entry to enable the 'Edit' button.

A HPE Nimble Storage Technical Support Engineer will also reach out to you regarding replacing this drive. When searching for the failed drive, look for the drive that has a RED or no LED illuminated. Count from the left starting at 1 until you get to the drive. SSDs are designated with a SSD logo right above the size of drive.

Please refer to the following InfoSight KB Article for further details on information surrounding this issue, along with any recommended course of action. Note that a valid InfoSight account is required to access this content.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]

Root Login failed

HPE Nimble Storage Support has detected a potential security condition where single or multiple hosts in your environment are attempting to login to the array as the restricted root user account.

Root login failed

Please review hosts for the presence of any automated applications or scripts that may be attempting to login to the array.

HPE Nimble Storage Support is available 24x7 by telephone and email. Contact details for your location can be found at the following web page: http://www.nimblestorage.com/support/

For your convenience, the following is the U.S. support contact information: Toll-free: 1-877-3NIMBLE (877-364-6253), extension 2 Local: 408-432-9600, extension 2 Email: [email protected]