Once you have finished Installing the Management Pack (NetApp HCI) and Configuring the Management Pack (NetApp HCI), check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.
- Test Connection Errors
- Adapter and Collector Log Files
Test Connection Errors
When Creating an Adapter Instance (NetApp HCI), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host.
The following errors are possible:
Operation timed out. Check that the host is correct, and required port(s) are open.
Error Message: Operation timed out. Check that the host is correct, and required port(s) are open.
Action: Ensure that the host and port settings configured when Creating an Adapter Instance (NetApp HCI) are correct.
Request is unauthorized: Check that credentials are correct.
Error Message: Request is unauthorized: Check that credentials are correct.
Action: Ensure your NetApp HCI/HCI cluster username and password entered when Creating a Credential (NetApp HCI) are correct.
Failed to establish an SSL connection. Check that SSL parameters match the host.
Error Message: Failed to establish an SSL connection. Check that SSL parameters match the host.
Action: Checkyour SSL Configuration Advanced Setting configured when Creating an Adapter Instance (NetApp HCI), and install an SSL certificate if required (see: Adding an SSL Certificate to the vROps Truststore (NetApp HCI)).
Adapter and Collector Log Files
You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.
- Adapter log files are located in the $VCOPS_BASE/user/log/adapters/NetAppHCIAdapter/ folder.
- Collector log files are located in the $VCOPS_BASE/user/log/ folder.
To set the base log level for the collector in vROps:
- Navigate to Administration > Logs .
- Expand the MASTER folder, then select the COLLECTOR folder.
- Click the Edit Properties
icon. -
In the Root logger level drop-down menu, select the desired option:
- The default logging level is warning.
- To troubleshoot issues, set the logging level to info.
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To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.
Note: If you set the logging level to debug , log files can become large very quickly. Set the logging level to debug only for short periods of time.
For more information about viewing log files and modifying levels, refer to the vROps online help.
