You can troubleshoot general problems associated with vSphere and vCenter Management Packs, such as credential errors, connection errors, collector group errors that might occur when using vRealize Operations Cloud.
You might be prompted with incorrect credentials error while accessing vCenter.
Solution: Ensure that the specified user credentials are correct and the user has required permissions to access the target vCenter.
No Collector Group Defined
Collector group is not defined for vCenter in vRealize Operations Cloud.
Solution: In vRealize Operations Cloud, deploy a Cloud Proxy and select it as the collector for the target vCenter. For details, refer to the Troubleshooting section in the VMware vRealize Operations Cloud Getting Started Guide.
No Connection to Target vCenter
No connection is established between vRealize Operations Cloud and vCenter.
Plug-In not Registered
An error message indicates that the plug-in is not registered with vCenter.
Solution: In Management Pack configurations, navigate to Manage Registrations, then unregister and re-register the Management Pack.
Management Pack Not Collecting Data
vCenter Management Pack might not be collecting all the required data, even though the connection between vRealize Operations Cloud and Management Pack is valid.
- Verify minimum collection credentials. For more information, refer the Knowledge Base article.
firstname.lastname@example.org temporarily to verify the collection.
Metrics Missing After vCenter Upgrade
You might notice that some of the metrics are missing, after you upgrade vCenter.