During a recovery some virtual machines do not recover and show a timeout error during network customization.

Problem

During failover some virtual machines do not recover within the default timeout period of 120 seconds.

Cause

This problem can occur for one of the following reasons.

  • The VMware Tools package is not installed on the virtual machine that you are recovering.

  • The datastore on the recovery site is full.

Procedure

  1. Verify that VMware Tools is installed on the virtual machine that you are recovering.
  2. Check the available capacity of the datastore on the recovery site.

    If the datastore is full or almost full, increasing the timeout period for guest customization can resolve the issue.

    1. In the vSphere Client, select the host and select Configuration > Advanced Settings.
    2. Update the customization timeout parameter to 1200 seconds.
  3. Run the recovery again.