Site Recovery Manager depends on other services. If one of those services is not running, the Site Recovery Manager Server does not start.

Problem

After you install, repair, or modify Site Recovery Manager by running the Site Recovery Manager installer, or after you reboot the Site Recovery Manager Server, the Site Recovery Manager Server does not start.

Cause

The Site Recovery Manager Server might not start if vCenter Server is not running, if it cannot connect to the Site Recovery Manager database, or if other services that Site Recovery Manager requires are not running.

Procedure

  1. Verify that the vCenter Server instance that Site Recovery Manager extends is running.

    If the vCenter Server service is running on a different host to the Site Recovery Manager Server and the vCenter Server service stops, the Site Recovery Manager Server will start succesfully and then stop after a short period.

  2. Verify that the Site Recovery Manager database service is running.
  3. Log in to the machine on which you installed the Site Recovery Manager Server.
  4. Verify that Site Recovery Manager can connect to vCenter Server.
    1. Open Programs and Features from the Windows Control Panel.
    2. Select the entry for VMware vCenter Site Recovery Manager and click Change.
    3. Click Next.
    4. Select Modify.
    5. Check that the address for vCenter Server is correct.

      If the vCenter Server address has changed since you installed Site Recovery Manager, for example if the vCenter Server machine uses DHCP instead of a static address, remove, reinstall, and reconfigure Site Recovery Manager.

    6. Type the vCenter Server password and click Next.

      If the vCenter Server password has changed since you installed Site Recovery Manager, type the new password.

    7. Select Use existing certificate and click Next.
    8. Type the credentials for the Site Recovery Manager database and click Next.

      If the connection to the database fails, close the Site Recovery Manager installer and go to 5.

    9. Select Use existing database and click Next.
    10. Click Install to update the Site Recovery Manager configuration, or click Cancel if you made no changes.
  5. Verify that Site Recovery Manager can connect to the Site Recovery Manager database.
    1. Open the Windows ODBC Data Source Administrator utility, C:\Windows\System32\Odbcad32.exe.
    2. Select the system DSN that you created for Site Recovery Manager and click Configure.
    3. Check that Site Recovery Manager is attempting to connect to the correct database server and click Next.
    4. Enter the login credentials for the Site Recovery Manager database and click Next.
    5. Review the database settings on the next pages, and click Finish.
    6. Click Test Data Source.

      If the connection is configured correctly, the ODBC Data Source Test window shows a positive result.

    7. If the connection test fails, reconfigure the Site Recovery Manager database by using the administration software from your database provider.
  6. Verify that the Site Recovery Manager database permits sufficient connections.

    If the Site Recovery Manager logs contain the message GetConnection: Still waiting for available connections, increase the maximum number of database connections.

    Note:

    Consult with your database administrator before changing these settings.

    1. Open the vmware-dr.xml file in a text editor.

      You find the vmware-dr.xml file in the C:\Program Files\VMware\VMware vCenter Site Recovery Manager\config folder on the Site Recovery Manager Server host.

    2. Change the <connectionCount> value to increase the size of the pool of database connections from the default of 5.

      <connectionCount>10</connectionCount>

    3. Change the <maxConnections> value to increase the maximum number of database connections from the default of 20.

      <maxConnections>30</maxConnections>

    4. Restart the Site Recovery Manager service.
  7. Open the Windows Server Manager utility and select Configuration > Services.
  8. Verify that the services that Site Recovery Manager requires are running.
    • Windows Server

    • Windows Workstation

    • Protected Storage

  9. Select the VMware vCenter Site Recovery Manager Server service in the Windows Server Manager utility and click Start or Restart.