During a recovery some virtual machines do not recover and show a timeout error during network customization.


  1. Verify that VMware Tools is installed on the virtual machine that you are recovering.
  2. Check the available capacity on the recovery site.

    If the recovery site is experiencing heavy resource use, increasing the timeout period for guest customization can resolve the issue.

    1. In the vSphere Web Client, click Site Recovery > Sites, select a site and click Manage > Advanced Settings.
    2. Select Recovery and click Edit.
    3. Increase the recovery.customizationTimeout parameter from the default of 600 seconds.
    4. Increase the recovery.powerOnTimeout parameter from the default of 300 seconds.
  3. Run the recovery again.