The recovery process might fail if the version of VMware Tools installed on your VM and the version of the ESXi host on the recovery site are incompatible with Site Recovery Manager.

Problem

You might receive the following error during the recovery process.

OperationNotSupportedByGuest

Cause

The problem might appear if you use incompatible versions of VMware Tools and ESXi. For information about the compatibility between Site Recovery Manager, VMware Tools, and ESXi, see Compatibility Matrixes for Site Recovery Manager 6.5.

Procedure

Ensure that the versions of VMware Tools and ESXi are compatible with your Site Recovery Manager.