You can download Site Recovery Manager Server log files in a log bundle that you generate manually. Collecting the log files manually is useful if you are unable to access the vSphere Client.

The bundle of logs that these procedures generate is identical to the logs that you generate by using the vSphere Client.

Procedure

  • ♦ To collect the Site Recovery Manager log files, use one the following methods:
    Task Action
    Generate a log bundle from the Site Recovery Manager Server Windows host machine by using the command prompt
    1. Log in to the Site Recovery Manager Server host and open a command prompt.
    2. Change the working directory to C:\Program Files\VMware\VMware vCenter Site Recovery Manager\bin .
    3. Run the following command: cscript srm-support.wsf

    The individual log files are collected in a file named srm-support-MM-DD-YYYY-HH-MM.zip, where MM-DD-YYYY-HH-MM indicates the month, day, year, hour, and minute when the log files were created. The log bundle is saved on the desktop by default.

    Generate a log bundle from the Site Recovery Manager Server Windows host machine by using the Start menu
    1. Log in to the Site Recovery Manager Server host.
    2. Select Start > Programs > VMware > VMware Site Recovery Manager > Generate VMware vCenter Site Recovery Manager log bundle.
    Generate a log bundle from the Site Recovery Manager Appliance
    1. Log in to the Site Recovery Manager Appliance host machine and open a command prompt.
    2. Change the working directory to /opt/vmware/srm/bin/.
    3. Run the following command:
      • If you are logged in as admin user: sudo ./srm-support-linux.sh.
      • If you are logged in as root user: ./srm-support-linux.sh.