You can enter a URL in a browser to get a ZIP file that contains logs from your Access Point appliance.

Use the following URL to collect logs from your Access Point appliance.

https://access-point-appliance.example.com:9443/rest/v1/monitor/support-archive

In this example, access-point-appliance.example.com is the fully qualified domain name of the Access Point appliance.

These log files are collected from the /opt/vmware/gateway/logs directory on the appliance.

The following tables contain descriptions of the various files included in the ZIP file.

Table 1. Files That Contain System Information to Aid in Troubleshooting
File Name Description
df.log Contains information about disk space usage.
netstat.log Contains information about network connections.
ap_config.json Contains the current configuration settings for the Access Point appliance.
ps.log Includes a process listing.
ifconfig.log Contains information about network interfaces.
free.log Contains information about memory usage.
Table 2. Log Files for Access Point
File Name Description
esmanager.log Contains log messages from the Edge Service Manager process, which listens on ports 443 and 80.
authbroker.log Contains log messages from the AuthBroker process, which handles authentication adapters.
admin.log Contains log messages from the process that provides the Access Point REST API on port 9443.
admin-zookeeper.log Contains log messages related to the data layer that is used to store Access Point configuration information.
tunnel.log Contains log messages from the tunnel process that is used as part of XML API processing.
bsg.log Contains log messages from the Blast Secure Gateway.
SecurityGateway_*.log Contains log messages from the PCoIP Secure Gateway.

The log files that end in "-std-out.log" contain the information written to stdout of various processes and are usually empty files.

Access Point Log Files for AirWatch

  • /var/log/airwatch/tunnel/vpnd

    The tunnel-init.log and tunnel.log are captured from this directory.

  • /var/log.airwatch/proxy

    The proxy.log is captured from this directory.

  • /var/log/airwatch/appliance-agent

    The appliance-agent.log is captured from this directory.