Troubleshooting Errors: Content Gateway

You might experience difficulty when you configure Content Gateway in your environment. You can use the procedure to diagnose and fix the problem.

Issue with Sync, Download, and Upload for users using shares hosted on NetApp servers.

1. Log into the Workspace ONE UEM console.
2. Navigate to the Content Gateway Configuration page.
3. In the Custom Gateway Settings section, click Add Row.
4. In the table displayed, enter the following values:
   • Key = aw.fileshare.jcifs.active
   • Type=Boolean
   • Value=true

     The default value is false.

5. Click Save.
6. On the Unified Access Gateway Admin UI, navigate to the Content Gateway Settings page.
7. Click Save.
   Note: When the settings on the Unified Access Gateway Admin UI are saved, Content Gateway configuration is fetched from the Workspace ONE UEM console and the Content Gateway service is restarted.

For Content Gateway configuration changes to be effective, you must update the Value in the Workspace ONE UEM console and then save the Content Gateway settings in the Unified Access Gateway Admin UI.