Administrators can apply log levels to specific Unified Access Gateway components or sub-components in addition to the entire Unified Access Gateway appliance. By applying log levels to specific components, you can control the amount of log information generated and you have only the relevant information.

Log levels determine the type of information collected. These levels help you collect information messages, errors and warnings, and events that help in debugging issues related to the Unified Access Gateway appliance.

Note: Log levels can also be applied to a specific named class or a package in the Unified Access Gateway appliance. This functionality is an advanced setting and must be used as advised by VMware Support only.

For more information about log files, supported log levels, and the type of information collected for each log level, see Collecting Logs from the Unified Access Gateway Appliance.

Procedure

  1. In the Admin UI's Configure Manually section, click Select.
  2. Navigate to Support Settings > Log Level Settings.
  3. On the Log Level Settings window, configure the log level for the desired Unified Access Gateway component and sub-component.
    1. In the first drop-down box, select the component and sub-component.
      • All indicates that the configured log level is applied to the entire Unified Access Gateway appliance.
      • Admin indicates that the configured log level is applied to the admin UI component of Unified Access Gateway.
      • Horizon Edge Service has sub-components such as XMLAPI, BLAST, TUNNEL, and so on.

        A log level can be applied to the entire Horizon edge service by choosing Horizon Edge Service-All.

      For a complete list of supported components and sub-components, see the Unified Access Gateway admin UI.

    2. In the second drop-down box, select the log level.
      DEBUG and TRACE log levels must be applied only during troubleshooting as these levels can reduce performance and increase the verbose log messages. After you complete troubleshooting using the DEBUG or TRACE log levels, the log level must be reset to INFO or the component or sub-component must be removed.
    You can configure multiple log level settings for the supported components and sub-components of Unified Access Gateway.
    For example: If you can select the component as All and log level as INFO, then you can collect information messages that highlight the progress of the Unified Access Gateway services for the entire appliance. In addition to this setting, you can configure another log level, ERROR for the entire Horizon edge service or for specific sub-components such as BLAST, TUNNEL, and so on.
  4. Click Save.