Add a user template in the CA server as a first step to enable AirWatch to fetch certificates.

Procedure

  1. Log in to the server where the CA is configured.
  2. Click Start and type mmc.exe.
  3. In the MMC window, go to File > Add/Remove Snap-in.
  4. In the Add or Remove Snap-ins window, select Certificate Templates and click Add.
  5. Click OK.
  6. In the Certificates templates window, scroll down and select User > Duplicate Template,
  7. In the Properties of new Template window, select the General tab and provide a name for the Template Display Name .

    The Template Name is automatically populated with this name, without the space.

  8. Select the Subject Name tab and select Supply in the request.
  9. Click Apply and then click OK.
  10. In the MMC window, go to File > Add/Remove Snap-in.
  11. In the Add or Remove Snap-ins window, select Certificate Authority and click Add.
  12. In the MMC window, select Certificate Authority > Certificate Template.
  13. Right-click Certificate Authority and select New > Certificate Template to Issue.
  14. Select the template you created in Step 6.

What to do next

Verify that the template you added is displayed in the list.

Log in to the AirWatch console and add a CA.