Download the UAG-log-archive.zip file from the Support Settings section in the Admin UI. The ZIP file contains all logs from your Unified Access Gateway appliance.
Set the Logging Level
You can manage the log level settings from the admin UI. Go to the Support Settings page and select Log Level Settings. The log levels that can be generated are INFO, WARNING, ERROR, and DEBUG. The logging level is set by default to INFO.
A description of the type of information that the log levels collect follows.
| Level | Type of Information Collected |
|---|---|
| INFO | The INFO level designates information messages that highlight the progress of the service. |
| ERROR | The ERROR level designates error events that might still allow the service to continue running. |
| WARNING | The WARNING level designates potentially harmful situations but are usually recoverable or can be ignored. |
| DEBUG | Designates events that would generally be useful to debug problems, to view or manipulate the internal state of the appliance, and to test the deployment scenario in your environment. |
Collect Logs
Download the log ZIP files from the Support Settings section of the admin UI.
These log files are collected from the /opt/vmware/gateway/logs directory on the appliance.
The following tables contain descriptions of the various files included in the ZIP file.
| File Name | Description | Linux Command (if applicable) |
|---|---|---|
| rpm-version.log | Version of the Unified Access Gateway appliance. | |
| ipv4-forwardrules | IPv4 forwarding rules configured on the appliance. | |
| df.log | Contains information about disk space usage on the appliance. | df -a -h --total |
| netstat.log | Contains information on open ports and existing TCP connections. | netstat -anop |
| netstat-s.log | Network stats (bytes sent/received etc) from the time of creation of the appliance. | netstat -s |
| netstat-r.log | Static routes created on the appliance. | netstat -r |
| uag_config.json, uag_config.ini, uagstats.json | Entire configuration of the Unified Access Gateway appliance, showing all of the settings as a json and an ini file. | |
| ps.log | Includes processes running at the time of downloading logs. | ps -elf --width 300 |
| ifconfig.log | Network interface configuration for the appliance. | ifconfig -a |
| free.log | RAM availability at the time of downloading logs. | free |
| top.log | Sorted list of processes by memory usage at the time of downloading logs. | top -b -o %MEM -n 1 |
| iptables.log | IP tables for IPv4. | iptables-save |
| ip6tables.log | IP tables for IPv6. | ip6tables-save |
| w.log | Information about uptime, the users currently on the machine, and their processes. | w |
| systemctl.log | List of services currently running on the appliance | systemctl |
| resolv.conf | For connecting local clients directly to all the known DNS servers | |
| hastats.csv | Contains stats per node and total stats information for each back end type (Edge Service Manager, VMware Tunnel, Content Gateway) |
| File Name | Description | Linux Command (if applicable) |
|---|---|---|
| supervisord.log | Supervisor (manager for the Edge Service manager, admin and a AuthBroker) log. | |
| esmanager-x.log, esmanager-std-out.log | Edge service manager log(s), showing back end processes performed on the appliance. | |
| audit.log | Audit log for all admin user operations. | |
| authbroker.log | Contains log messages from the AuthBroker process, which handles Radius and RSA SecurID authentication. | |
| admin.log, admin-std-out.log | Admin GUI logs. Contains log messages from the process that provides the Unified Access Gateway REST API on port 9443. | |
| bsg.log | Contains log messages from the Blast Secure Gateway. | |
| SecurityGateway_xxx.log | Contains log messages from the PCoIP Secure Gateway. | |
| utserver.log | Contains log messages from the UDP Tunnel Server. | |
| activeSessions.csv | List of active Horizon or WRP sessions. | |
| haproxy.conf | Contains HA proxy configuration parameters for TLS port sharing. | |
| vami.log | Contains log messages from running vami commands to set network interfaces during deployment. | |
| content-gateway.log, content-gateway-wrapper.log, 0.content-gateway-YYYY-mm.dd.log.zip | Contains log messages from Content Gateway. | |
| admin-zookeeper.log | Contains log messages related to the data layer that is used to store the Unified Access Gateway configuration. | |
| tunnel.log | Contains log messages from the tunnel process that is used as part of the XML API processing. You must have Tunnel enabled in the Horizon settings in order see this log. | |
| tunnel-snap.tar.gz | Tarball containing VMware Tunnel server and proxy logs. | |
| appliance-agent.log | Appliance agent (for starting up Workspace ONE UEM services) logs. | |
| config.yml | Contains Content Gateway configuration and log level details. | |
| smb.conf | Contains SMB client configuration. | |
| smb-connector.conf | Contain SMB protocol and log level details. |
The log files that end in "-std-out.log" contain the information written to stdout of various processes and are usually empty files.
