If you log in as root to the Unified Access Gateway console with the correct username and password and get a "Login incorrect" error, check for keyboard mapping issues and reset the root password.
There are several reasons why a login error occurs:
- the keyboard used does not map certain password characters correctly according to the keyboard definition of Unified Access Gateway
- the password expired. The root password expires 365 days after deploying the OVA file.
- the password was not set correctly when the appliance was deployed. This is a known issue with older versions of Unified Access Gateway.
- the password has been forgotten.
To test that the keyboard is mapping characters correctly, try entering the password in response to the "Login:" username prompt. This allows you to see each password character and may identify where characters are being misinterpreted.
For all other causes, reset the root password of the appliance.
Note: To reset the root password you must:
- have login access to vCenter
- know the vCenter login password
- have permission to access the appliance console
If you have set up a Grub 2 boot loader menu password for the appliance, you will need to enter this as part of this procedure.
- Restart the appliance from vCenter and immediately connect to the console.
- As soon as the Photon OS splash screen appears, press e to enter GNU GRUB edit menu
- In the GNU GRUB edit menu, go to the end of the line that starts with
linux, add a space and type
/boot/$photon_linux root=$rootpartition rw init=/bin/bash. After adding these values, GNU GRUB edit menu should look exactly like this:Note: For a FIPS appliance, the line should be
linux /boot/$photon_linux root=$rootpartition rw init=/bin/bash fips=1
- Press the F10 key and at the bash command prompt enter passwd to change the password.
Retype new password:
passwd: password updated successfully
- Reboot the appliance
- After the appliance boots, log in as root with the newly set password.