Using the Remote View command, administrators can easily assist with troubleshooting by viewing an end user's device from an AirPlay-enabled destination, such as AirServer, Reflector, or X-Mirage.

To add a remote view destination:

  1. Navigate to Devices > List View > Select Device > More > Support > Remote View. A Remote View window appears.
  2. Select Add a Destination to start adding destinations to view. An Add a New Remote Destination window appears.
  3. Enter the Destination device information.
    • Destination Name – The friendly name for the device.
    • IP Address – The IP Address of your destination.
    • Port – The video port. This value is typically determined by the destination that is, port 7000 for macOS or 7100 for Windows.
    • Audio – The audio port. This value is typically determined by the destination that is, port 5000 for macOS and Windows.
    • Password– The password for the destination.
    • Scan Time – The length of time that the device searches for the destination.

  4. Select the Set as Default Destination check box to make the current destination the default destination for the current administrator. The next time Remote View is used, the default destination appears as the Destination Name. It does not have to be entered again for the current administrator.
  5. Ensure that the end user has the AirWatch Agent running in the foreground. Select Save and Start to send the Remote View request to the device. This destination is saved for the next request in the Destination Name drop-down menu.

    Currently, the end user receives a notification within the AirWatch Agent. The end user must accept a prompt requesting them to display their screen. Then, the mirrored screen appears on the destination desktop.