Remote Management allows you to control a device directly to troubleshoot it, or to ensure that a device is properly provisioned. Configure the remote management settings for the Android AirWatch Agent.

Supported Devices

  • Motorola/Zebra MX 1.3+ devices
  • Samsung with SAFE 4+
  • Panasonic
  • Honeywell
  • Kyocera

Prerequisites

  • AirWatch Remote Management Service v2.1 for Android installed on the device.

    Important:

    You must uninstall the Remote Management Service v1.0 before you install the Remote Management Services v2.1.

  • AirWatch Agent v5.3.1 for Android for Remote Management Service v2.1.
  • Java 7+ installed on the admin computer to run the remote management applet.

Procedure

Consider configuring these settings in the Global organization group. The child OGs inherit the settings configured at the Global OG.

To configure Remote Management.

  1. Navigate to Devices > Device Settings > Android > Agent Settings.

  2. Under the Remote Management section, complete the following settings related to the use of Remote Management.

    Setting Description
    Seek Permission

    Enable Seek Permission if you want to prompt the end user to accept or decline the remote management request from the admin.

    • Enter a Seek Permission Message that the end user sees when a remote request is sent.
    • Enter the Yes Caption message for the accept button the end user sees on the Seek Permission request.
    • Enter the No Caption message for the decline button the end user sees on the Seek Permission request.
    Advanced Choose extra configuration options by opening this menu.
    Remote Management Port

    Enter the port used to communicate between the Remote Management Agent and the Tunnel Agent on the end-user device.

    This port is responsible for caching the different frames on the device for use with the screen sharing function. The default port is 7775. Consider leaving the default setting unless port 7775 is in use for other uses in your organization.

    Device Log Level Set the Device Log Level to control the verbosity of the remote management application on the device.
    Log Folder Path Define the Log Folder Path where the application saves the remote management log file on the device.
    Display Tray Icon Enable Display Tray Icon to show the remote management applet on the device.
    Max Sessions Enter the maximum number of concurrent sessions allowed on a device.
    Number of Retries Enter the number of retries allowed before communication attempts stop.
    Retry Frequency (Seconds) Enter the amount of time between attempts to communicate.
    Heart Beat Interval (Seconds) Enter the amount of time (in seconds) that passes between status updates that are sent from the device.
    Connection Loss Retry Frequency (Seconds) Enter the amount of time (in seconds) that passes between attempts to reestablish the connection.
  3. Download the Remote Control .apk from the Resources portal.
  4. Deploy the .apk as an internal application sent to devices through AirWatch. For more information on deploying internal applications, see the VMware AirWatch Mobile Application Management Guide.
Important:

If you use multiple Remote Management Servers in load balance configuration, all HTTPS requests must contain the header "AW-Device-UDID". Specifying this header ensures the applet and the device reach the same mode. The header must be sent from both the applet and the device.