The AirWatch Agent is the application that facilitates enrollment and allows for real-time management and access to relevant device information.

To enroll a device using the AirWatch Agent:

  1. Navigate to AWAgent.com from your browser. You can also send the enrollment URL to devices using SMS text message.

    AirWatch automatically detects if the AirWatch Agent is installed on your device and, if it is not, redirects you to the App Store to download it.  A Google ID is required to download the AirWatch Agent from the Google Play store.

  2. Download and install the AirWatch Agent from the App Store, if needed.

    Important:

    To ensure successful installation and running of the AirWatch Agent on your Android device, the device will need to have a minimum of 60mb of space available. CPU and Run Time Memory are allocated per app on Android platform. If an app uses more than allocated, Android devices will optimize by killing the app.

  3. Launch the AirWatch Agent or return to your browser session to continue enrollment.

    • If you have configured email autodiscovery, then it prompts you for your email address. In addition, you may be prompted to select your Group ID from a list.
    • If you have not configured email autodiscovery, then it will prompt you for the Enrollment URL and a Group ID.
    • At first launch, the AirWatch Agent will ask the user to accept permissions where the app requests to use specific device features. Permissions for camera, phone, location, and storage will need to be turned on or it will affect functionality. This applies to devices running Android 6.0+ with AirWatch Agent v5.3 for Android.
  4. Enter your username and password.
  1. Follow the remaining prompts to complete enrollment.

    You may be notified at this time if your user account is not allowed or blocked because your account is blacklisted and not approved for enrollment.