The industry standard protocol designed for email synchronization on mobile devices is called Exchange Active Sync (EAS). To guarantee a secure connection to internal email, calendars and contacts, AirWatch integrates with multiple mail clients that configure EAS accounts on Android devices.

You have the option to configure the EAS profile payload using NitroDesk TouchDown, Lotus Notes, the AirWatch Inbox or the mail client native to the device.

Generic EAS Profile for Multiple Users

The generic EAS profile applies to all devices registered, but specific items such as username and password, are pulled using lookup values. Before you create an EAS profile that automatically enables devices to pull data from your mail server, you must first ensure End Users have the appropriate information in their user account records. For Directory Users, or those users who enrolled with their directory credentials, such as Active Directory, this information is automatically populated during enrollment. However, for Basic Users this information is not automatically known and must be populated in one of two ways:

  • You can edit each user record and populate the Email Address and Email Username fields.
  • You can prompt users to enter this information during enrollment by navigating to Devices > Device Settings > General > Enrollment and under the Optional Prompt tab, checking the Enable Enrollment Email Prompt box.