Remote Control provides the ability to manipulate a remote device as if it were physically present. Remote Control capabilities directly saves time, and facilitates more efficient processing of help desk tickets.

Help desks often struggle to maximize their productivity because IT Administrators must rely on third party communication by employees with varying levels of technical knowledge to diagnose and correct device issues. This is a major strain, as figuring out the device issue by communicating with a third party is often time consuming; decreasing the number of tickets IT Administrators can close in a day.