The AirWatch Mac Agent enhances your ability to monitor and control your device by providing detailed device information to AirWatch. You can configure settings specific to the AirWatch Agent and its impact on the installed device through the AirWatch Console.

To configure the Agent settings:

  1. From the AirWatch Console Dashboard, navigate to Devices > Device Settings > Apple > Apple macOS > Agent Settings.

  2. Click the Override radio button to enable setting modification, if necessary.
  3. Configure the Agent settings:

    Setting Description
    General
    Check-in Interval Enter the time interval for device check-in.
    Data Sample Interval Enter the time interval for sample data to be collected prior to transmission.
    Data Transmit Interval Enter the time interval for the device to automatically transmit data to AirWatch.
    Administrative Passcode Enter a passcode to be applied to the app that the end user must enter to access Agent settings.
    Enable Agent Uninstall Select this check box to allow un-installation from the AirWatch Agent's main menu.
    Location
    Collect Location Data

    Select this check box to enable AirWatch to collect GPS information from the device when available.

    If Collect Location Data is enabled, the end user receives a prompt to enable location services for airwatchd. The alert persists until the user enables location services.

    Password Enforcement
    Enforce Passcode Select this check box to enforce passcode policy adherence on the device.
    AirWatch Cloud Messaging
    Use AWCM Select this check box to enable AWCM communication to the AirWatch Agent and device.
    Agent Updates
    Enable Automatic Updates

    Select this check box to enable automatic updates to the AirWatch Agent when a new version is available.

    • Upgrade Silently – Select this check box to run silent updates without interruption. If this check box is not selected, users will receive a prompt to begin the upgrade process.
    Remote Management
    Mode

    Select the Mode to define how the remote management applet and the device communicate over the network:

    • Off – Communication happens directly between the applet and the device. This mode is used when the computer that has the applet and the device you want to remotely manage are on the same network or virtual network.

    • WebSocket – Communication flows from the device to the applet. There is no direct connection available between the applet and the device. The applet and the device both proactively establish connections with the tunnel server. Use this when the device and the tunnel server are on different networks and the device can connect to the tunnel server on a public IP. An example of WebSocket connection would be a device out in the field and the applet and tunnel are located in a central location.

    Enable Encryption Encrypt the data using AES 128 bit encryption.
    Passphrase Enter a passphrase for the encryption.
    Seek Permission

    Enable Seek Permission if you want to prompt the end user to accept/decline the remote management request from the admin.

    • Enter a Seek Permission Message that the end user will see when a remote request is sent.
    • Enter the Yes Caption message for the accept button the end user will see on the Seek Permission request.
    • Enter the No Caption message for the decline button the end user will see on the Seek Permission request.
    Advanced Open this menu to choose additional configuration options.
    Remote Management Port

    Enter the Remote Management Port used to communicate between the applet and the device.

    Max Sessions Enter the Max Sessions allowed through Remote Management.
    Number of Retries The number of retries allowed before communication attempts stop. This setting is available when WebSocket is selected as the Mode.
    Retry Frequency (Seconds) The amount of time between attempts to communicate. This setting is available when WebSocket is selected as the Mode.
    Heart Beat Interval (Seconds) The amount of time (in seconds) that passes between status updates are sent from the device. This setting is available when WebSocket is selected as the Mode.
    Connection Loss Retry Frequency (Seconds) The amount of time (in seconds) that passes between attempts to reestablish connection. This setting is available when WebSocket is selected as the Mode.
  4. Click Save.