The Remote Management Service uses a browser-based applet to facilitate commands sent from the console user to the end-user device.
The flow works as follows:
- The admin starts Remote Management from the AirWatch Console Device Details page. This action sends a Connect Command to AWCM. The Connect Command is sent on to the end-user device.
- The MDM Agent triggers the Remote Management Client on the end-user device and sends the Connect Command to the Remote Management Server.
- The RMS server validates the connection with Device Services. Device Services maps the connection to the particular device.
The relay between device and applet is completed once the device establishes a data channel connection to the RMS Server.