The Remote Management Service uses a browser-based applet to facilitate commands sent from the console user to the end-user device.

RM_Arch_WebSocket_

The flow works as follows:

  1. The admin starts Remote Management from the AirWatch Console Device Details page. This action sends a Connect Command to AWCM. The Connect Command is sent on to the end-user device.
  2. The MDM Agent triggers the Remote Management Client on the end-user device and sends the Connect Command to the Remote Management Server.
  3. The RMS server validates the connection with Device Services. Device Services maps the connection to the particular device.
  4. The relay between device and applet is completed once the device establishes a data channel connection to the RMS Server.