You can remove access to business data through device management tools in the AirWatch Console. The actions available depend on the enrollment method.

Enterprise Wipe

Perform an enterprise wipe to remove all business data from an enrolled device. Enterprise wipe also removes access to enterprise email accounts in VMware Boxer. While the action removes enterprise data, enterprise wipe does not remove personal data from the device. Devices must be enrolled through typical enrollment to use enterprise wipe. Standalone enrollment does not support enterprise wipe.

Performing an enterprise wipe also removes all personal accounts from Boxer. End users have to log in to those accounts again in Boxer and sync to restore email for their personal accounts. Enterprise wipe does the following:

  • If the Remove on Unenroll setting was selected during the initial Boxer app configuration, Removes the Boxer application during unenrollment from AirWatch.
  • Sends a sync request to the app to remove all Boxer data, including email, contacts, and calendar.

    Data is actually removed only after the application syncs. Syncing occurs when the app is active and performs a scheduled sync, or when the user starts the app. If an end user deletes the app before the sync, then the Boxer contacts remain on the device.

Device Wipe Considerations

Standalone enrolled Boxer devices are not managed through AirWatch and no device samples are sent back from device to the AirWatch Console. The enrolled devices are always seen idle on the Device Details page of the AirWatch Console.

You must remove compliance policies that rely on device status from smart groups using Standalone enrollment. If compliance policies are enabled, the AirWatch Console reports these devices as violating compliance policies and invokes any set actions such as device wipe.