The Windows Desktop Agent Settings page lets you configure the various options for the AirWatch Agent for Windows Desktop devices.

  • Current Setting – Select whether to Inherit or Override the displayed settings. Inherit means use the settings of the current organization group's parent OG, while Override enables the settings for editing so you can modify the current OG's settings directly.

Modern Agent

Settings Descriptions
Heartbeat Interval (min) Defines the intervals at which the AirWatch Agent and the AirWatch Console confirm a continued connection and synchronize.
Data Sample Interval (min) Defines the intervals at which the AirWatch Agent takes samples of data.
Administrative Passcode Sets the passcode to access administrative settings on the device.

AirWatch Protection Agent

Setting Description
Data Sample Interval (min) Defines the intervals at which the AirWatch Protection Agent takes a sample of data from the device.

Remote Management

Setting Description
Seek Permission

Enable Seek Permission if you want to prompt the end user to accept or decline the remote management request from the admin.

  • Enter a Seek Permission Message that the end user sees when a remote request is sent.
  • Enter the Yes Caption message for the accept button the end user sees on the Seek Permission request.
  • Enter the No Caption message for the decline button the end user sees on the Seek Permission request.
Advanced Choose extra configuration options by opening this menu.
Remote Management Port

Enter the port used to communicate between the Remote Management Agent and the Tunnel Agent on the end-user device.

This port is responsible for caching the different frames on the device for use with the screen sharing function. The default port is 7775. Consider leaving the default setting unless port 7775 is in use for other uses in your organization.

Device Log Level Set the Device Log Level to control the verbosity of the remote management application on the device.
Log Folder Path Define the Log Folder Path where the application saves the remote management log file on the device.
Display Tray Icon Enable Display Tray Icon to show the remote management applet on the device.
Max Sessions Enter the maximum number of concurrent sessions allowed on a device.
Number of Retries Enter the number of retries allowed before communication attempts stop.
Retry Frequency (Seconds) Enter the amount of time between attempts to communicate.
Heart Beat Interval (Seconds) Enter the amount of time (in seconds) that passes between status updates that are sent from the device.
Connection Loss Retry Frequency (Seconds) Enter the amount of time (in seconds) that passes between attempts to reestablish the connection.

  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.