AirWatch Reports requires the background processing service running on the AirWatch Console server. The installation process automatically enables this process but if it is not running, you must enable it to use AirWatch Reports.

Each AirWatch Console server requires the background processing service. Each server processes reports and writes them to their respective queue before sending them to the database, file storage, or reports storage.

To enable the background processing service, perform the following steps:

  1. Press Windows key + R on the console server box.
  2. Run the command "services.msc".

  1. A screen appears listing all services running on the Console Server box. Locate Airwatch Background Processor Service and select Properties.

  1. A screen appears showing if the service status. Make sure status of this service is Running. If status is Stopped, ensure to Start the service.