Once you have obtained and configured an Apple Certificate, you must upload the certificate to the AirWatch Console and configure your AppleCare instance.

  1. Navigate to Groups & Settings > All Settings > Devices & Users > Apple > AppleCare

    To configure a GSX connection with the AirWatch Console, you must have a GSX account with manager-level access, access to web services, and access to coverage and warranty information.

  2. Enter GSX settings including:

    Setting Description
    GSX User ID Enter the account user ID.
    GSX Password Enter the account password.
    Sold-to Account Number Enter the 10-digit service account number. This account number can be found in the GSX portal at the bottom of the web page.
    Time Zone Use the drop-down menu to select the appropriate time zone.
    Language Use the drop-down menu to choose a language.
  3. Select Save to complete the integration with AppleCare.
  4. Navigate to the List View, select a device, and use the More menu to find AppleCare information in the AirWatch Console.