The My Devices page of the Self Service Portal provides access to detailed information about devices and enables users to perform a wide range of actions.

The viewable tabs and available actions may vary based on device platform. See the applicable VMware AirWatch Platform Guide, available in AirWatch Resources.

Choose a Language for the SSP

The Self-Service Portal automatically matches the browser default language. However, you can override this default setting by choosing from the Select Language drop-down on the login screen.

Log Into the SSP

Log in using the same credentials ( Group ID, username and password) used to originally enroll in AirWatch. You may be required to enter a randomly-generated Captcha code.

Change Your Password for the SSP

You may use the Account page to change the password associated with your AirWatch account. This password will be used for device enrollment and logging into the SSP.


Change your password by selecting the Account button located at the top-right of the Self Service Portal screen. The User Account page displays allowing you to select the Change button next to the Current Password field.

Select a Device in the SSP

After logging in to the SSP, the My Devices page displays all the devices associated with the account. Each enrolled device appears in its own tab across the top of the Self Service Portal page. Select the tab representing the device you want to view and manage.


The device status is listed under the name of the device on the tab. Those statuses include Discovered, Enrolled, Pending Enrollment, Unenrolled, and Enterprise Wipe Pending.