Connect to devices for troubleshooting and maintenance using the Remote Management v4.1 connection tool. This tool starts a remote management session and controls the connection to the remote device.

To start a Remote Management v4.1 connection.

  1. Navigate to Details View for the device you want to create a remote connection with. Select the More Actions drop-down menu and select Remote Management.
  2. In the Remote Support window, select Launch Session after the connection process completes.

    After selecting Launch Session, a new tab opens and the connection steps display.

Once the connection is made, the remote management client opens and the device is ready for use.