If the background processing service is not enabled, what steps do I take? – see Enable Background Processing Service and File Storage for more information.

Where can I reference logs in case an error occurs in report processing?

You can refer to the following logs:

  • Web Console Logs – For troubleshooting purpose, refer to these logs when any console error occurs. These logs can be referred for both new and existing reports. Logs can be found here:
     \AirWatch\Logs\WebConsole\WebConsoleLog.txt
  • Detailed error logs about new reports – Refer to logs found here:

    \AirWatch\Logs\Services\BackgroundProcessorServiceLogFile.txt
  • Detailed error logs about old reports – Refer to the reports server logs found here:

    \Microsoft SQL Server\MSRS12.ABC\Reporting Services\LogFiles