The following sections list out the error codes or messages for the Secure Email Gateway (Classic Platform). You can use these error codes and message to better monitor your AirWatch deployment.

Error Code ID Component Area Message
SEG-11001 Integration Service Application Infrastructure SocketException getting host name
SEG-11002 Integration Service Application Infrastructure Exception getting host name
SEG-11003 Integration Service Application Infrastructure Unable to read mobileEmailGatewayConfiguration section from config file
SEG-11004 Integration Service Application Infrastructure Error stopping Event Processor
SEG-11005 Integration Service Server / Network AirWatchLoggedServiceException encountered while executing {0} .  Id: {1}
SEG-11006 Integration Service Server / Network AirWatchServiceException encountered while executing {0} .  ErrorCode: {1}, Message: {2}
SEG-11007 Integration Service Server / Network CallContextException encountered while while executing {0} .  Id: {1}, ServiceName: {2}, OperationName: {3}, Message: {4}
SEG-11008 Integration Service Server / Network CommunicationException encountered while while executing
SEG-11009 Integration Service Server / Network TimeoutException encountered while while executing
SEG-11010 Integration Service Server / Network Exception encountered while while executing
SEG-11011 Integration Service Server / Network Error getting general access policy
SEG-11012 Integration Service Server / Network Error getting account policies
SEG-11013 Integration Service Server / Network Error getting mail client policies
SEG-11014 Integration Service Server / Network Error getting EAS device type policies
SEG-11015 Integration Service Server / Network Error getting sync filters policies
SEG-11016 Integration Service Server / Network Error getting device policies
SEG-11017 Integration Service Server / Network Cannot retrieve managed attachment policy
SEG-11018 Integration Service Server / Network Error getting managed attachment policy
SEG-11019 Integration Service Server / Network Cannot retrieve unmanaged attachment policy
SEG-11020 Integration Service Server / Network Error getting unmanaged attachment policy
SEG-11021 Integration Service Server / Network Error getting encryption key data
SEG-11022 Integration Service Server / Network Error getting impersonation credentials
SEG-11023 Integration Service Server / Network Error getting emailSecurityTagPolicy
SEG-11024 Integration Service Application Infrastructure Error validating ActiveSync request. DefaultAllowActiveSyncRequest is set to {0}.
SEG-11025 Integration Service Server / Network Cannot reach airwatch service(API) server
SEG-11026 Integration Service   Sync Filters policies do not exist in cache
SEG-11027 Integration Service Policy Cache Attachment policies do not exist in cache for EAS identifier '{0}'
SEG-11028 Integration Service Policy Cache Encryption key data does not exist in cache for EAS identifier '{0}'
SEG-11029 Integration Service Policy Cache Encryption key data does not exist in cache for unmanaged devices. EAS identifier '{0}'
SEG-11030 Integration Service Application Infrastructure Error loading Gateway Settings from app config.  Using internal defaults
SEG-11031 Integration Service Application Infrastructure Cannot decrypt the existing password
SEG-11032 Integration Service Application Infrastructure Configuration file, {0}, does not exist
SEG-11033 Integration Service Application Infrastructure Failed to load settings on service start
SEG-11034 Integration Service Application Infrastructure Became Master node, but failed to load settings or start PolicyManager
SEG-11035 Integration Service Application Infrastructure Service host faulted. Restarting....
SEG-12001 Gateway Module Request Handling Error encountered decoding user name
SEG-12002 Gateway Module Request Handling Error encountered decoding password
SEG-12003 Gateway Module Request Handling Error encountered encoding authentication header
SEG-12004 Gateway Module Request Handling Exception replacing auth header
SEG-12005 Gateway Module Request Handling BeginRequest sender is null
SEG-12006 Gateway Module Request Handling Unhandled exception encountered in BeginRequest
SEG-12007 Gateway Module Request Handling AuthenticateRequest sender is null
SEG-12008 Gateway Module Request Handling Unhandled exception encountered in AuthenticateRequest
SEG-12009 Gateway Module Request Handling EndRequest sender is null
SEG-12010 Gateway Module Request Handling Unhandled exception encountered in EndRequest
SEG-12011 Gateway Module Request Handling ModifyResponseHeaders sender is null
SEG-12012 Gateway Module Request Handling Unhandled exception encountered in ModifyResponseHeaders
SEG-12013 Gateway Module Request Handling Proxy operation failed.  HttpException - Status: '{0}', ExMessage: '{1}'
SEG-12014 Gateway Module Authentication Client certificate is not valid.  Ensure the certificate authority is trusted
SEG-12015 Gateway Module Authentication Client certificate is not yet valid. ValidFrom date: {0}
SEG-12016 Gateway Module Authentication Client certificate is expired. ValidUntil date: {0}
SEG-12017 Gateway Module Authentication Could not retrieve Kerberos token
SEG-12018 Gateway Module Request Handling Exception processing 451 redirect response. Response StatusCode: 400 BadRequest. RequestTid: '{0}'
SEG-12019 Gateway Module Application Infrastructure Unable to check event bypass condition
SEG-12020 Gateway Module Content Transform Properties of attachment causing exception : '{0}'
SEG-12021 Gateway Module Content Transform Base64 attachment string causing exception : '{0}'
SEG-12022 Gateway Module Content Transform Base64 format exception occurred while decoding attachment. Attachment will be removed. Filename: '{0}'
SEG-12023 Gateway Module Content Transform Base64 string causing exception : '{0}'
SEG-12024 Gateway Module Content Transform Unable to decode WBXML: '{0}'
SEG-12025 Gateway Module Content Transform Unable to get bytes from hex
SEG-12026 Gateway Module Server / Network SocketException encountered while {0}(descriptor) {1}(commDirectionText). Socket read error: {2}(Error Code): {3}(Exception Message). Terminating client connection.
SEG-12027 Gateway Module Server / Network IOException encountered while {0}(descriptor) {1}(commDirectionText). Underlying socket is closed. Terminating client connection.
SEG-12028 Gateway Module Server / Network WebException encountered while '{0}'(descriptor) '{1}'(commDirectionText).  WebExStatus: '{2}', RequestTid: '{3}', Status Code: '{4}', Status Description: '{5}', ExMessage: '{6}'
SEG-12029 Gateway Module Server / Network WebException inner IOException indicates connection failure. Terminating client connection.
SEG-12030 Gateway Module Server / Network WebException status ({0}) indicates connection failure. Terminating client connection.
SEG-12031 Gateway Module Server / Network WebException status ({0}) indicates endpoint could not be found or could not be resolved. Sending 400 BadRequest to client.
SEG-12032 Gateway Module Server / Network WebException status ({0}) indicates maximum request length exceeded. Sending 400 BadRequest to client.
SEG-12033 Gateway Module Server / Network WebException status ({0}) indicates unknown error. Sending 400 BadRequest to client.
SEG-12034 Gateway Module Server / Network ThreadAbortException encountered while {0}(descriptor) {1}(commDirectionText). Response StatusCode: 400 BadRequest for non-ping requests.Check httpRuntime executionTimeout setting in the Listener web.config. It should be set higher than the easRequestTimeOut setting.
SEG-12035 Gateway Module Server / Network HttpException encountered while {0}(descriptor) {1}(commDirectionText). Error Code: {2}, WebEventCode: {3}, Status Code: {4}, Status Message: {5}
SEG-12036 Gateway Module Server / Network Exception encountered while {0}(descriptor) {1}(commDirectionText). Response StatusCode: 400 BadRequest
SEG-13001 SEG Console Server / Network A SSL error occurred with the following message: {0}
SEG-13002 SEG Console Server / Network Error ping Airwatch Service: {0}
SEG-14001 SEG Setup Server / Network AirWatchFaultException encountered.  ActivityId: '{0}'
SEG-14002 SEG Setup Server Configuration Fail to set KCD authentication configuration with exception : {0}
SEG-14003 SEG Setup Server Configuration Fail to create web application for lotus notes with exception: {0}
SEG-14004 SEG Setup   Unable to save configuration
SEG-14005 SEG Setup Server / Network Error closing HttpWebResponse
SEG-14006 SEG Setup Setup Validation URL is empty
SEG-14007 SEG Setup Setup Validation The email server's name is empty
SEG-14008 SEG Setup Server Configuration Unable to read XML settings file \"{0}\". Moving it so we don't try again
SEG-14009 SEG Setup Server Configuration Failed to rename the file; this error will likely occur again
SEG-14010 SEG Setup Server Configuration Configuration file, {0}, does not exist
SEG-14011 SEG Setup Server Configuration Unable to create user:'{0}'. Please check Password Policies and directory service permissions.
SEG-14012 SEG Setup Server Configuration Unable to read XML file \"{0}\". Moving it so we don't try again.
SEG-14013 SEG Setup Server Configuration An error occured while attempting to make '{0}' writable
SEG-15001 SEG Cluster   Exception when processing received message message to application {0} from node {1}
SEG-15002 SEG Cluster   Ignoring heartbeat packet from unknown source {0} with {1} bytes
SEG-15003 SEG Cluster   Received invalid heartbeat packet from {0} with {1} bytes
SEG-15004 SEG Cluster   Failed to process received application message
SEG-15005 SEG Cluster   JoinQuery error from {0}: {1}
SEG-15006 SEG Cluster   Invalid response to JoinQuery: {0}
SEG-15007 SEG Cluster   JoinResponse error from {0}: {1}
SEG-15008 SEG Cluster   Invalid response to JoinRequest: {0}
SEG-15009 SEG Cluster   Failed to join Cluster '{0}', stopping
SEG-15010 SEG Cluster   Received ReconnectNow message from node not in the cluster; ignoring
SEG-15011 SEG Cluster   Master reports it is shutting down; blocking app messages until we have a new one.
SEG-15012 SEG Cluster   Unable to update directory using provider {0}
SEG-15013 SEG Cluster   Failed to send to {0}