You can Upgrade your Motorola and Zebra Windows Rugged devices remotely to a new version of the OS using product provisioning. This process allows you to keep your entire device fleet up to date without needing to have the devices shipped back to you.

All OS upgrade files are restricted access files and require a valid user account with Motorola to log in with as well as a valid device serial number. The OS upgrade files are specific to both device model and OS version. The AirWatch OS upgrade process uses the APF files and requires the administrator to first install the MSP Package Builder utility. This utility is required to extract the contents of the .APF file into individual components that will then be pushed to the device and used to upgrade the OS.

Important:

The Windows Rugged OS Upgrade method requires the AirWatch Agent v5.3+ for Windows Rugged devices.