Similar to single-user device staging, multi-user staging (a "shared device") allows an IT administrator to provision devices to be used by more than one user.

  1. Navigate to Groups & Settings > All Settings > Devices & Users > General > Shared Device.
  2. Select Override and complete the Grouping section.

    Setting Description
    Group Assignment Mode
    Always Prompt for Terms of Use Prompts the end users to accept your Terms of Use agreement before they log in to a device.
  3. Complete the Security section, as applicable.

    Setting Description
    Require Shared Device Passcode Require users to create a Shared Device passcode in the Self-Service Portal to check out devices. This passcode is different from a Single Sign On passcode or a device-level passcode.
    Require Special Characters Require special characters in the shared device passcode, which includes characters such as @, %, &, and so forth.
    Shared Device Passcode Minimum Length Set the minimum character length of the shared passcode.
    Shared Device Passcode Expiration Time (days) Set the length of time (in days) the shared passcode expires.
    Keep Shared device Passcode for minimum time (days) Set the minimum amount of time (in days) the shared device passcode must be changed.
    Prompt users to change their Shared Device Passcode x (days) before expiration

    (For iOS devices only) Set the number of days the user is reminded to change their shared device passcode before it expires.

    For best results, set a value less than the difference between the Expiration Time and minimum time you can keep the Shared Device Passcode.

    Passcode History Set the number of passcodes that are remembered by the system, providing a more secure environment by preventing the user from reusing old passcodes.
    Auto Log out Enabled Configure an automatic log out after a specific time period.
    Auto Log out After Set the length of time that must elapse before the Auto Log out function activates in Minutes, Hours, or Days.
    Enable Single App Mode

    Select this check box to configure Single App Mode, which locks the device into a single application when an end user logs in to the device. To check out a device in Single App Mode, end users log in using their credentials. When the device is checked in again, it returns to Single App Mode. Enabling Single App Mode also disables the Home button on the device.


     Single App Mode applies only to Supervised iOS devices.

    Clear Device Passcode on Logout (Android Only) This setting controls whether the current device passcode is cleared when the user logs out (checks in) a multi-user shared device.
    Clear App Data on Logout (Android Only) Select this checkbox to clear the app data when the user logs out of a shared device (checks it in).
  1. Click Save.

For specific information about provisioning devices for single-user and multi-user device staging, . See the online help topics Stage a Single User Device and Stage a Multi-User Device .