AirWatch provides multiple options for enrolling a device which is required before they can be managed.

This non-linear questionnaire is not intended to be comprehensive or inclusive of every enrollment option, rather to help you think about which options you may want to consider to suit your organization's needs.

Enrollment_Processes_Question_Chart

Prerequisites to the Enrollment Process

The enrollment process may differ slightly depending on the device platform. You can find platform-specific instructions for enrolling each type of a device in the applicable Platform Guides.

To enroll a device, you need the following information.

  • Enrollment URL – This enrollment URL is AWAgent.com for all users, organizations, and devices enrolling into AirWatch.
  • User Credentials – This user name and password confirm the identity of a user to allow log in, authentication, and enrollment.
    • Credentials may be the same as network directory services, for use in a directory-service based enrollment.

      OR

    • Credentials may be AirWatch-specific, for use in a basic user enrollment.
  • Group ID – The Group ID determines what Mobile Device Management (MDM) resources and features the end user has access to upon enrollment. If necessary, provide end users with this Group ID.

Enrolling Devices at Global

The Global organization group (OG) is designed to house Customer and other types of OGs. Given the way inheritance works, if you add devices to Global and configure Global with settings intended to affect those devices, you are also affecting all the Customer OGs underneath. This undermines the benefits of multitenancy and inheritance.

For more information, see Reasons You Should Not Enroll Devices in Global.