Users are unable to launch Horizon 7, Horizon 6, or View applications or desktops from the VMware Identity Manager user portal.

Problem

Users are unable to launch Horizon 7, Horizon 6, or View applications or desktops from the VMware Identity Manager user portal and the following error appears in the user interface:

Error launching resource. Please contact your IT Administrator.

Cause

This error might occur if the SAML metadata on the View Connection Server instances expired after the last sync.

Procedure

  1. In the administration console, click the Catalog tab.
  2. Click Manage Desktop Applications > View Application.
  3. In the Pods and Sync tab of the View Pools page, click Sync Now to sync View resources to VMware Identity Manager again.