Users are unable to launch Horizon 7, Horizon 6, or View applications or desktops from the VMware Identity Manager user portal.

Problem

Users are unable to launch Horizon 7, Horizon 6, or View applications or desktops from the VMware Identity Manager user portal and the following error appears in the user interface:

Error launching resource. Please contact your IT Administrator.

Cause

This error might occur if the SAML metadata on the Horizon Connection Server instances expired after the last sync.

Procedure

  1. In the administration console, click the Catalog > View Apps Collection tab.
  2. Click Sync for the Horizon collection to sync Horizon resources to VMware Identity Manager again.