The purpose of this documentation is to provide high-level information on the system settings pages of the AirWatch Console. Where applicable, you can find references to additional documentation and the documents they are located in throughout this document. Some systems settings pages contain mostly legacy settings that are typically not configured or used. Where applicable, these are pointed out with a recommendation not to alter them unless instructed to do so by AirWatch – failure to do so may negatively impact your environment.

SaaS vs. On-Premises

This help contains all of the system settings available for the highest level of access. This may not apply to your administrator role or deployment type.

Note the following distinction between on-premises and SaaS deployments: 

  • On-premises refers to AirWatch deployments where your organization hosts all AirWatch components and servers on its internal networks. AirWatch Administrators for on-premises deployments can see additional system settings, and System Administrators can see more still.
  • SaaS refers to AirWatch deployments where certain AirWatch components, such as the Console and API servers, are hosted in the cloud. Console Administrators will be able to see the system settings that correlate to the SKUs their organization has purchased.

SKUs and Available Settings

While this section covers all of the available AirWatch settings, you may or may not see certain sections depending on the SKUs you have purchased. If you do not see a particular section or settings page in your AirWatch Console then you need to first purchase the SKU for that feature. Please see the AirWatch Pricing page ( http://www.air-watch.com/pricing/) for additional information.

SaaS Console Administrator Roles

The default administrator role for SaaS Admins is Console Administrator. Depending on your environment, you may see some Admin settings in the system settings menu. However, since not all SaaS admin roles have access to these settings, we have hidden them here. If you want to see more details about a particular Admin settings page that you can see as a SaaS administrator, then please reference the on-premises version of this guide. However, note that you will not see all of the settings that are documented.

Settings at the Global Level for On-Premises Customers

Certain settings may only be configured at the Global organization group. We have attempted to document this requirement for each applicable settings page, but if you cannot see a particular page or particular settings on the page, then configuring at Global may be a requirement. In general, the settings page should indicate when this is a requirement.

Admin and Installation Settings for On-Premises Customers

The Admin and Installation settings within the AirWatch Console system settings will differ depending on your administrator role. In general, AirWatch Administrator roles have access to most Admin / Installation settings, while System Administrator roles have access to all of them. If there are certain settings you do not see but want to access, please contact your System Administrator, which should have access to these settings.

You can check what your role is by selecting the Account icon:

Check Admin Role