The Logging settings page lets you choose logging levels for the different AirWatch components. Based on the selected mode, log files created with two possible levels of detail are generated for each component and saved in the corresponding AirWatch server.

  • Select Disabled to log and save Error level messages for each component.
  • Select Enabled to log and save Verbose level messages for each component.

Error level saves only error messages generated to and from the component selected. Verbose level saves every interaction to and from the selected component.

Targeted Logging

You can enable Targeted logging on a per device basis, logging all interactions between the device and AirWatch systems.

Setting Description
Organization Group(s) Select the organization group(s) where the device(s) reside(s).
Device ID(s) Enter the device ID(s) for which you want to enable targeted logging. Use commas to separate multiple device IDs.
File Storage Impersonation Enabled Enable if you are using a file storage server to store these targeted logs and enter the appropriate authentication credentials.
File Path Enter the path and filename of the LOG file where you would like the data saved.
File Storage Impersonation User Name

This option appears only when File Storage Impersonation Enabled is checked.

Enter the username of the storage server where you targeted logs are saved.

File Storage Impersonation Password

This option appears only when File Storage Impersonation Enabled is checked.

Enter the corresponding password of the username of the storage server where you targeted logs are saved.

Test Connection (button)

Select this button to test the connection. It tests various possible scenarios which the logging process uses and makes sure it is working as expected.

Note:

An alternative to entering the Device ID above is to navigate to Devices > List View, select a device you want to target, select the More drop-down on the device details page, then select Targeted Logging and select Create New Log.

  • Child Permission – Select the available behavior of child organization groups that exist below the currently selected organization group. Inherit only means child OGs are only allowed to inherit these settings. Override only means they override the settings, and Inherit or Override means you can choose to inherit or override settings in child OGs that exist below the currently selected OG.