The agent-based enrollment process secures a connection between macOS devices and your AirWatch environment. Install the AirWatch Agent application to facilitate enrollment and enable real-time management and access to relevant device information.

AirWatch recommends that you download the AirWatch Agent from As soon as the Agent is installed, the device begins prompting the user for enrollment authentication.

  1. Navigate to and begin downloading the AirWatch Agent application.

  2. Open the .dmg file and follow the prompts to install the application. An AirWatch authentication window appears.

  3. Enter the credentials as required.

    You may be notified at this time if your user account is not allowed or blocked because your account is blacklisted and not approved for enrollment.

  4. Select Single User or Multi User to determine if the device is shared or not, if required.
  5. Follow the prompts in the AirWatch Agent to finish enrolling. Enter the admin username and password when prompted.
    1. For devices running macOS 10.13.1 and below, proceed to step 7.
    2. For devices running macOS 10.13.2 and above, proceed to step 6.
  6. The device switches to the System Preferences page. Continue to follow the on-screen prompts.
  7. Enter admin username and password to install the MDM profile.
  8. Once the process is completed, the Agent shows an Enrollment Complete screen and the device immediately begins receiving configurations assigned by the administrator.
  9. Quit the enrollment app.