Remote Management allows you to control a device directly to troubleshoot or ensure that a device is properly provisioned. Configure the remote management settings for the Windows Rugged AirWatch Agent.

Prerequisites

  • Java 7+ installed on the admin computer to run the remote management applet.

Configuring Remote Management for Windows Rugged devices

  1. Navigate to Devices > Device Settings > Windows > Windows Rugged > Agent Settings.
  2. Under the Remote Management section, configure the following settings related to the use of Remote Management:

    Setting Description
    Download Remote Control Cab Select this link to download the cabinet (CAB) installer file for AirWatch Remote Management.
    Seek Permission

    Enable Seek Permission if you want to prompt the end user to accept or decline the remote management request from the admin.

    • Enter a Seek Permission Message that the end user sees when a remote request is sent.
    • Enter the Yes Caption message for the accept button the end user sees on the Seek Permission request.
    • Enter the No Caption message for the decline button the end user sees on the Seek Permission request.
    Advanced
    Remote Management Port

    Enter the port used to communicate between the Remote Management Agent and the Tunnel Agent on the end-user device.

    This port is responsible for caching the different frames on the device for use with the screen sharing function. The default port is 7775. Consider leaving the default setting unless port 7775 is in use for other uses in your organization.

    Device Log Level Set the Device Log Level to control the verbosity of the remote management application on the device.
    Log Folder Path Define the Log Folder Path where the application saves the remote management log file on the device.
    Display Tray Icon Enable Display Tray Icon to show the remote management applet on the device.
    Max Sessions Enter the maximum number of concurrent sessions allowed on a device.
    Number of Retries Enter the number of retries allowed before communication attempts stop.
    Retry Frequency (Seconds) Enter the amount of time between attempts to communicate.
    Heartbeat Interval (Seconds) Enter the amount of time (in seconds) that passes between status updates that are sent from the device.
    Connection Loss Retry Frequency (Seconds) Enter the amount of time (in seconds) that passes between attempts to reestablish the connection.
  3. Using a product provisioning, upload the Windows Mobile Remote Management CAB file as a file/action and either:
    • Add it to a staging configuration as an Install file/action manifest item.
    • Add it to a product as an Install file/action manifest item.

    Download the Windows Mobile Remote Management CAB file after creating the Remote Management Service Configuration package. If you must download the CAB file again, select Reconfigure on the System > Enterprise Integration > Remote Management settings page and navigate to the Summary screen.

  4. Stage the device or push the product to download and install the application onto the device.