The Remote Management Service brokers connections between the viewers and the Remote Management client on the device that is not directly connected on the same network. This connection requires specific server architecture.

The Remote Management Services meets the needs of IT administrators from a security standpoint by using HTTP(S) protocol and WebSockets. This section illustrates the Remote Management Service architecture focusing on the applet to foster the communication.


Consider using AirWatch Cloud Messaging in your AirWatch deployment, because the AWCM component sends an immediate request to initiate the remote management session. Without the AWCM component, the remote management session does not start until the device checks in with the AirWatch Console using a beacon.