After you register devices with Apple, use the AirWatch DEP profile wizard to create a DEP enrollment profile. An enrollment profile is a collection of DEP settings assigned to your registered devices. You can create more profiles later if needed.

Create a new DEP enrollment profile or edit an existing profile.

  1. In the AirWatch Express Console, navigate to Groups & Settings > All Settings > Devices & Users > Apple > Device Enrollment Program.
  2. Select Upload and select Apple Server Token File (.p7m). Select Next. Now AirWatch and Apple can authenticate each other. For more information on tokens, see Best Practices for Adding Tokens.

    For clarity, use only one token at the customer organization group. Only add multiple tokens if your organization has a complex configuration, or if you are enrolling devices with multiple DEP accounts.

  3. Configure the Authentication settings, based on whether you turn authentication On or Off. Authentication settings are only available for devices running iOS 7.1 and higher. If devices running iOS 7.0 and lower are assigned an authentication profile, the devices are automatically enrolled using staging authentication.

    • If you turn on Authentication, each user must tie a DEP device to their own user account.
    • If you turn off Authentication, you can enable staging of all devices under a single user account, and extra configuration options appear on the Settings page to accommodate this option.

    If you set Authentication to On, then configure:

    Setting Description
    Device Ownership Type Determines the ownership type of the device upon enrollment, which can be either Corporate-Dedicated , Corporate-Shared, or Employee-Owned.
    Device Organization Group

    Select the organization group your where your end users authenticate. Only end-user accounts created at this level or a parent above it can authenticate their devices.

    End users may authenticate using either their Active Directory credentials or basic AirWatch credentials, depending on which authentication type you have enabled under Enrollment settings.

    Custom Prompt

    Turn On Custom Prompt to enable custom text to appear on the device authentication screen during the Setup Assistant. Authentication occurs when end users are prompted for their credentials.

    For Apple School Manager, turn Off Custom Prompt if you are deploying shared iPads.

    Message Template

    Choose a message template to send as a Custom Prompt. (Supported for English-language only.) This option is not available when Custom Prompt is Off.

    If you turn Authentication Off, then configure:

    Setting Description
    Default Staging User Select the Enrollment User assigned to the device.
    Device Ownership Type Select the ownership type of the device upon enrollment, which can be either Corporate-Dedicated , Corporate-Shared, or Employee-Owned.
    Device Organization Group Select the organization group where your devices are enrolled.
  4. Configure MDM features of the device.

    Setting Description
    Profile Name Enter the name of the profile as it appears in the AirWatch Console.
    Department Enter the name of your department as it appears in the device's About Configuration panel upon setup and enrollment.
    Support Number

    Enter your organizational support contact phone number as it appears in the device's About Configuration panel upon setup and enrollment.

    Require MDM Enrollment Select Enable to require end users to enroll into AirWatch MDM. Use this setting to ensure end-user devices cannot be activated unless they enroll into AirWatch MDM.
    Supervision

    Enable to set the device in Supervised mode, which is an alternative to configuring Supervised devices using Apple Configurator. For more information about features you can use with Supervised devices, refer to the iOS Functionality Matrix: Supervised vs. Unsupervised. Supervision is required for shared devices.

    Shared Devices Enable this option to use shared devices with education functionality. This option must be enabled for shared devices using Apple School Manager.
    Lock MDM Profile Select Enable to prevent end users from unenrolling from AirWatch MDM. This setting ensures that end users cannot remove the AirWatch MDM profile installed on the device. This option may only be enabled if Supervision is enabled.
    Anchor Certificate

    Enable this option to upload certificates as trusted anchor certificate and push to devices during DEP enrollment. These certificates are used as trusted anchor certificates when evaluating the trust of the connection to the MDM server URL. If no certificate is uploaded, the built-in root certificates will be used.

    Device pairing

    Enable to allow the device to sync with any workstation through iTunes, Configurator, and iPCU. Optionally, set Device Pairing to Disable when deploying education functionality, and Upload a Device Pairing Certificate for supervised identities.

    From AirWatch 9.2.2, you can upload Device Pairing Certificates whether Device Pairing is set to Enabled or Disabled.

    Await Configuration

    Enable this setting if the MDM server is expected to send extra commands before the device can allow the user to proceed in the Setup Assistant. Await Configuration is required for education functionality.

    To override the Await Configuration setting on a device, navigate to Device > Details View and select the device to override. Select More Actions > Device Configured to note the device as configured and skip the Awaiting Configuration screen during enrollment.

    If you enable Await Configuration, more options appear in the Setup Assistant section.

    Auto Advance Setup Enable this setting to automatically apply DEP configuration to an enrolling device. Users can skip all setup panes, and the device is automatically set to the most restrictive option by default within around 30 seconds after network active. Applies to ethernet-connected tvOS devices only.
  5. Choose the items seen by end users during the Apple Setup Assistant workflow that appears after the device is powered on for the first time. For Apple School Manager, Skip all Setup Assistant options.

    Setting Description

    Passcode

    Select Don't Skip to require user to set a passcode during setup. If an MDM passcode profile is already set up through AirWatch, select Skip.
    Touch ID Select Don't Skip to prompt user to configure Touch ID during setup.
    Location Services Select Don't Skip to prompt user to enable or disable Location Services during setup. If you plan on tracking GPS locations for your devices, select Don't Skip.
    Restoring from Backup Select Don't Skip to prompt user to restore from backup during setup. You must select Don't Skip to allow users to move data from a previous device, including an Android Device.
    Move from Android If Restoring from Backup is set to Don't Skip, select Don't Skip in this pane to prompt users to move accounts and data from an Android device during setup.
    Sign in with Apple ID and iCloud Select Don't Skip to prompt user to sign in with an Apple ID and iCloud account during setup.
    Terms of Use and Conditions Select Don't Skip to prompt users to read and accept the Terms of Use and Conditions during setup.
    Siri Select Don't Skip to prompt user to configure Siri. If you select Skip, Siri is disabled on enrolled devices.
    Diagnostics Select Don't Skip to prompt user to enable or disable sending diagnostic data to Apple. If you select Skip, sending diagnostic data is disabled on enrolled devices.
    Registration Select Don't Skip to prompt user to register the device with Apple during setup.
    Apple Pay Select Don't Skip to prompt user to set up an Apple Pay account during setup. If you select Skip, Apple Pay is disabled on enrolled devices.
    Zoom Select Don't Skip to prompt user to enable zoom functionality during setup.
    FileVault 2 Select Don't Skip to prompt user to set up a FileVault account.
    Display Tone Select Skip to allow users to skip the display tone setup step for enrolling iOS devices.
    Home Button Sensitivity Select Skip to allow users to enroll devices without configuring the Home button sensitivity on enrolling iOS devices.
    Tap to Setup Select Skip to allow enrolling tvOS devices to enroll without an associated iOS device.
    Screen Saver Select Skip to allow users to enroll a tvOS device without configuring a screen sa v er.
    Keyboard Selection Select Skip to omit the prompt for users to select a keyboard type during the Setup Assistant process.
    Onboarding Information Select Skip to prevent users from viewing on-boarding informational screens for user education during the Setup Assistant process.
    Watch Migration Set to Skip to prevent users from viewing options for watch migration during the Setup Assistant process.
    iCloud Analytics Set to Skip to omit a user prompt to send analytics to iCloud during setup.
    TV Home Screen Sync Set to Skip to prevent users from toggling the TV home screen layout during setup.
    TV Provider Set to Skip to prevent users from signing in to a TV provider during setup.
  6. For certain configurations detailed in the Setup Assistant configuration, use the Admin Account Creation section to create an admin account for local and remote macOS device admin actions.

    Setting Description
    Account Setup

    This item appears only if Await Configuration is set to Enabled.

    Select Don't Skip to require users to create an account during setup. Configure the type of account the user creates in Account Type.

    Select Skip if you have created a Directory Profile for the user and they do not need to create an account. Configure the admin account for this selection in the Admin Account Creation section.

    Account Type

    This item appears only if Account Setup is set to Don't Skip.

    Select Standard to give users access to a standard user account on their macOS device. If you select Standard, you must create an admin account to manage the Standard account.

    Select Administrator to allow users to create an Administrator account on their macOS device.

    Password Create a password for the admin account.
    Hidden

    Select Enabled to hide the admin account on the macOS device. Hidden admin accounts can enhance security and user experience.

    Select Disabled to make the admin account visible when a user logs in.

  7. Select Save to view the Summary page and review the settings you have selected. Assign the settings to devices registered in the Device Enrollment Program.
    Setting Description
    Sync Now and Assign to All Devices

    Select Yes to save and deploy the DEP profile settings to all devices that are currently registered with the MDM server that you just created in the DEP portal.

    Selecting No saves the DEP profile settings but does not deploy them to devices. You can sync and assign the DEP profile at any time.

    Auto Assign Default Profile

    Select Yes to push the DEP profile settings to all devices that are currently registered once they are synced with AirWatch and any devices from that point on as they are newly registered with Apple and synced with AirWatch.

    Selecting No means newly-registered devices do not automatically receive the DEP profile settings. Enable this setting if you plan to create multiple DEP profiles for different devices.

  1. Once the deployment options are configured, select Save. You are now ready to manage profiles on DEP-enabled devices from the AirWatch Express Console.