You can provide an extra level of end-user support, including email and phone number, by configuring the Customization tab. Such a support level is valuable when users are unable to enroll their device for any reason.

The Customization tab can be found by navigating to Devices > Device Settings > Devices & Users > General > Enrollment.

Setting Description
Use specific Message Template for each Platform

If enabled, you can choose a unique message template for each platform.

The provided link displays the Message Template page, allowing you to begin creating templates immediately.

This option is supported by Workspace ONE Direct Enrollment.

Enrollment Support Email Enter the support email address.
Enrollment Support Phone Enter the support phone number.
Post-Enrollment Landing URL (iOS only)

You can provide a post-enrollment landing URL that the end user is brought to upon a successful enrollment. This URL may be a company resource, such as a company website or login screen leading to more resources.

This option is supported by Workspace ONE Direct Enrollment.

MDM Profile Message (iOS only)

For iOS devices only, this text box is for a message that appears during enrollment. You can specify a message with a maximum of 255 characters.

This option is supported by Workspace ONE Direct Enrollment.

Use Custom MDM Applications Displays a link which opens the App Groups Listing page. This link is labeled Application Groups. For information about the App Groups List View, See Configure an Application Group.

This option is supported by Workspace ONE Direct Enrollment.