You can create basic user accounts for each user to authenticate and log in to the AirWatch system. You can then send basic users a notification with instructions on activating their account including a password reset link that expires in 24 hours.

This topic details creating user accounts one at a time.

  1. Navigate to Accounts > Users > List View, select Add then Add User. The Add / Edit User page displays.
  2. In the General tab, complete the following settings to add a basic user.

    Setting Description
    Security Type Choose Basic to add a basic user.
    User name

    Enter a user name with which the new user is identified.

    Password Enter a password that the user can use to log in.
    Confirm Password Confirm the password.
    Full Name

    Complete the First Name, Middle Name, and Last Name of the user.

    Display Name Represent the user in the AirWatch Console by entering a name.
    Email Address Enter or edit the user's email address.
    Email user name Enter or edit the user's email user name.
    Domain Select the email domain from the drop-down setting.
    Phone Number Enter the user's phone number including plus sign, country code, and area code. This option is required if you intend to use SMS to send notifications.
    Enrollment
    Enrollment Organization Group Choose the organization group the user enrolls in. Pre-populated setting reflects the existing organization group.
    Allow the user to enroll into additional Organization Groups You can allow the user to enroll into more than one organization group. If you select Enabled, then complete the Additional Organization Groups drop-down setting. AirWatch Express customers have a single organization group to enroll into. Contact AirWatch Support to inquire about upgrading to benefit from having multiple organization groups.
    User Role Select the role for the user you are adding from this drop-down setting.
    Notification
    Message Type Choose the type of message you may send to the user, Email , SMS, or None. Selecting SMS requires a valid entry in the Phone Number option.
    Message Template

    The basic user activates their account with this notification. For security reasons, this notification does not include the user's password. Instead, a password reset link is included in the notification. The basic user selects this link to define another password. This password reset link expires in 24 hours automatically.

    Choose the template for email or SMS messages by selecting one from this drop-down setting. Optionally, select Message Preview to preview the template and select the Configure Message Template to create a template.

  1. You may optionally select the Advanced tab and complete the following settings.

    Setting Description
    Advanced Info Section
    Email Password Enter the email password of the user you are adding.
    Confirm Email Password Confirm the email password of the user you are adding.
    User Principal Name Enter the principal name of the basic user. This setting is optional.
    Category Choose the User Category for the user being added.
    Department Enter the user's department for administrative purposes.
    Employee ID Enter the user's employee ID for administrative purposes.
    Cost Center Enter the user's cost center for administrative purposes.
    Certificates Section
    Use S/MIME

    Enable or Disable Secure Multipurpose Internet Mail Extensions (S/MIME).

    If enabled, you must have an S/MIME-enabled profile and you must upload an S/MIME certificate by selecting Upload.

    Separate Encryption Certificate

    Enable or Disable encryption certificate.

    If enabled, you must upload an encryption certificate using Upload. Generally, the same S/MIME certificate is used for signing and encryption, unless a different certificate is expressly being used.

    Old Encryption Certificate

    Enable or disable a legacy version encryption certificate.

    If enabled, you must Upload an encryption certificate.

    Staging Section
    Enable Device Staging

    Enable or disable the staging of devices.

    If enabled, you must choose between Single User Devices and Multi User Devices. If Single User Devices, you must select between Standard, where users themselves log in and Advanced, where a device is enrolled on behalf of another user. See Device Staging for more information.

  1. Select Save to save only the new user or select Save and Add Device to save the new user and proceed to the Add Device page.